Clyde Lopez Email & Phone Number

Pasig, National Capital Region, Philippines

o Design, implement, and manage Microsoft 365 solutions, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related services.o Manage and troubleshoot Exchange Online, including mailbox administration, mail flow, and security settings.o User account management, create and manage user accounts, permissions, and access rights.o Install, configure, and maintain server operating systems and hardware.o Provided proactive technical support to clients, addressing and resolving issues in a timely and efficient manner.o Oversee the configuration, deployment, and maintenance of IT infrastructure, including servers, workstations, and networking equipment.o Monitoring and management using ConnectWise, Jira and Autotask.o Remote administration with Datto, Automate and ScreenConnecto Hyper-V, ESXI and VMware server virtualization

o Accepted and resolved tickets, service requests/incidents and problems, using our Service Desk software.o Accepted client facing phone calls and contact clients via phone and/or email to assist in resolving incidents and problems.o Used remote management software to log into client PC’s and resolve service requests/incidents/problems.o Provided first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.o Escalated complex or unresolved incidents.o Finding solutions from previous cases using the Knowledge Base.o Determining the best solution based on the issue and details provided by customers.o Performing remote troubleshooting through diagnostic techniques and pertinent questions.o Attended Microsoft Azure Training

o Captured demographics and biometrics data of the applicants.o Provided exceptional customer service to all applicants.o Maintained, delivered, and exported daily captured data.o Performed technical troubleshooting, reports and issues.o Performed other tasks and responsibilities that may be a supervisory directive.o Given out daily report of captured registrants to the registration supervisor.

o Provided strategic guidance to company staff on general technologies and IT infrastructures.o Installed and configured computer hardware, software, systems, printers and scanners.o Setup accounts and profiles for new users and deal with password issues.o Defined software, hardware, network and other IT requirements within the company.o Effective time management skills to meet deadlines and accommodate IT support for the company including field sales offices.o Installed and maintained network connectivity for computers, telephones, routers, firewall, switches, and access points.o Installed Hyper-V and Configured DHCP.o Installed VPN for sales offices.o Setup users email account on Microsoft Outlook application.o Setup and maintained Cisco Telepresence for video conferencing with other business units.o Provided 7/24 on call remote and on-site IT support for clients.o Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.o Made recommendations and performed upgrades, assisting business in technology planning aligned with growth projections.o Contributed to project cost estimates and budgets based on assessment of client needs.o Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.o Led functional and technical support for implementation of software application and enhancements.

o Ensured that information systems maintain functional integrity and operate at acceptable performance level.o Protected the information contained within all information systems through the implementation of backup systems designed to provide duplicate data.o Maintained comprehensive working knowledge in the field of information systems and serves as a resource for organization information system users.o Managed other office technical systems including telecommunication systems and general office equipment.o Served as the primary liaison with information system vendors technical support teams.o Administered user accounts using Active Directory.o Researched and purchased equipment for IT department.o Carried out day-to-day duties accurately and efficiently.o Worked flexible hours: night, weekend and holiday shifts.

o Performed advanced software repair and installations on costumer computers by troubleshooting via remote service tools.o Undertaken analysis, diagnosis and resolution of client problems.o Performed technical support via phone call, chat and remote service tools.o Provided instructions to costumer in setting up printers, scanners and routers.o Configured and setup email on different mail applications.o Optimized computer and virus removal.o Worked effectively in a team environment.