Clyde V. Email & Phone Number

United States

Roseville, California, United States

- Optimized Workflows: Streamlined documentation processes and identified innovative uses for existing products to enhance efficiency and productivity across various teams.- Innovative Technology Solutions: Spearheaded the discovery and implementation of new technology solutions, training staff on these tools and workflows to ensure seamless integration and adoption.- Training and Development: Delivered comprehensive training sessions on technology solutions and agile methodologies, rapidly transitioning from novice to trainer to lead peers in adopting new practices.- Agile Transformation: Acted as a key force multiplier in driving the organization's agile transformation, mastering agile concepts swiftly to serve as a practice leader and mentor for colleagues.- Collaborative Documentation: Partnered with subject matter experts, technical staff, and stakeholders to distill complex information into clear and accessible language, catering to diverse technical backgrounds within the organization.- Software Documentation: Created and maintained software documentation for new and existing content, working closely with various departments to understand and fulfill project requirements.- Comprehensive Content Development: Planned, researched, wrote, and revised online documentation in collaboration with Development, Operations, Product Management, and other groups. This included general overviews, tutorials, installation/configuration instructions, training materials, and technical documentation.- Multimedia Content Creation: Developed content in alternative media forms, such as images and videos, ensuring maximum usability and maintaining a consistent and cohesive voice across all documentation.

Santa Clara, California, United States

- Served as the sole IT point of contact for a satellite office of over eighty collaborators, demonstrating a flexible and proactive approach to tackling novel challenges.- Administered IT networks, provided onboarding and support for colleagues, managed security measures, and oversaw Active Directory/Exchange/Microsoft 365 administration, PBX phone administration, and AV event support.- Collaborated with the IT security team to identify and address concerns, trained peers on security topics, and performed virus removals on client devices.- Managed documentation as the primary document manager for collaborator KB articles and Processes and Procedure Documents for the IT team, creating a comprehensive library of responses and step-by-step solutions for the department.

San Jose, California, United States

- Designed and implemented training plans that increased device sales conversion by 6% and improved digital subscription conversions by 15%.- Personalized development plans for staff and kept office hours to continuously foster growth, utilizing the 14 Amazon Leadership Principles as a guide.- Thrived in a fast-paced environment, managing crowds of hundreds while successfully balancing safety and retail guidelines with exceptional customer experience, resulting in consistently high rankings across all stores for total traffic and sales conversion during the first year.

Santa Clara, California, United States

- Provided world-class Microsoft brand experiences, including events, mixers, training, and philanthropy initiatives, to a diverse group of stakeholders.- Collaborated with the Silicon Valley Organization (San Jose Chamber of Commerce) to cross-promote and organize joint business events.- Played an instrumental role in closing a multi-million-dollar deal to sell Surface Devices to Bellarmine College Preparatory, leading classes over a three-month period to train over 1400 students and staff on the new devices.

Santa Clara, California, United States

- Performed virus, malware, and PUP removal, software repair, DNS record management, and provided technical troubleshooting support, collaborating with peers to identify and execute solutions for complex problems.- Led technical trainings to share product knowledge with peers.- Became a trusted leader within the team through exceptional product knowledge and the ability to manage difficult customers and complex technical issues.

Santa Clara, California, United States

- Developed expert-level product knowledge in all Microsoft retail products, devices, and service offerings, including Office 2010, Windows 7, Office 365, Surface, Xbox, Windows Phone, and Zune.- Skillfully identified individual customer needs and made personalized recommendations, resulting in the creation of long-term Microsoft fans.

Bachelor Of Science - Bs, Technical Communication (User Experience)

The user experience concentration is designed to provide technical communication majors with an interdisciplinary foundation.

Transfer Credits, General Education