Charvelle Ellis Email & Phone Number

United States

• Spearhead the implementation of strategic process improvement initiatives across business operations - supporting the VP of Operations Transformation.
• Formulate data-driven solutions for automation by meticulously gathering and analyzing data, researching requirements, and assessing business area needs.
• Collaborate seamlessly with Product Owners and Developers to ensure the feasibility of solutions, producing comprehensive Process Design Documents. Managed and documented changes to business requirements throughout.
• Orchestrate the development of project management timelines and compelling visual aids to communicate progress effectively to key stakeholders - conduct impactful meetings and presentations with department heads to.
• Produce and maintain detailed business documentation, encompassing reports, Standard Operating Procedures, process training materials, workflows, and process maps.𝗞𝗲𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗲𝘀:➥ Drove progress with project.

• Optimized internal SLAs for contract review in Operations by pinpointing inefficiencies, devising process-based solutions, and actively contributing to post-production testing of business software enhancements.
• Empowered department heads with daily insights into business performance through meticulous data gathering, database updates, and dynamic dashboard management, showcasing key performance indicators (KPIs) that drive.
• Documented process updates - generated comprehensive documentation capturing updates to standard operating procedures and other relevant process documentation. Ensured clarity and transparency in communicating.

• Effectively manage time and action necessary processes to meet performance goals, phone optimization, data entry, key performance indicators, and maintain budget utilization.
• Provided student academic support within the Learner Services Department of Educational Services. Knowledgeable of Program delivery, FERPA, compliance regulations, accreditation requirements, and school catalog..
• Provide Tier 1 technical assistance to students for challenges navigating and troubleshooting platform used for the virtual classroom environment. Utilize Microsoft Word, Excel, Outlook, and Teams.
• Utilized company business systems to query reports that revealed trends in student submissions. Participated in process improvements with recommendations departmental workflow processes with new automation integration
• Assisted students with developing a proactive plan of action to achieve academic goals. Maintain accurate educational recording, strategy, and projection reporting to superiors while maintaining high-volume key.

United States

• Orchestrated comprehensive oversight of Operations encompassing contracts management, product delivery for residential and clinical services, utilization, customer services, and quality assurance.
• Led and empowered teams through effective 1:1 coaching, offering comprehensive training and constructive performance feedback.
• Launched seamless employee background screening, streamlined onboarding processes, and ensured rigorous sub-contractor credentialing - fostering a high-performing work environment.
• Generated reports, dashboards, and future projections reports. Reported quarterly/annual performance metrics and service outcomes to state and local regulatory bodies.
• Cultivated relationships with local service providers to build a supportive network aligned with the agency's objectives for client success.𝗞𝗲𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗲𝘀:➥ Led the response to Requests for Proposals (RFPs) from the.