Charvelle Ellis Email & Phone Number

United States

• Spearhead the implementation of strategic process improvement initiatives across business operations - supporting the VP of Operations Transformation.• Formulate data-driven solutions for automation by meticulously gathering and analyzing data, researching requirements, and assessing business area needs.• Collaborate seamlessly with Product Owners and Developers to ensure the feasibility of solutions, producing comprehensive Process Design Documents. Managed and documented changes to business requirements throughout various project lifecycles.• Orchestrate the development of project management timelines and compelling visual aids to communicate progress effectively to key stakeholders - conduct impactful meetings and presentations with department heads to disseminate key insights and gather feedback for approved projects.• Produce and maintain detailed business documentation, encompassing reports, Standard Operating Procedures, process training materials, workflows, and process maps.𝗞𝗲𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗲𝘀:➥ Drove progress with project prioritization: Effectively facilitated the prioritization and advancement of a stagnant backlog of projects which was previously dormant.➥ Recognized as the ‘Go-To’ point of contact: Led the review of new business cases and inquiries among Product Owners and Developers across the business.➥ Cultivated robust partnerships: Proactively identified process inefficiencies and championed the adoption of innovative process designs. Conducted in-depth interviews, documented current states, and developed future states, serving as a bridge between business areas and IT teams.➥ Demonstrated adeptness in project management: Showcased proficiency in concurrently managing multiple projects of varying complexity and frameworks – keeping statistical expertise and strategic insight at the forefront.

• Optimized internal SLAs for contract review in Operations by pinpointing inefficiencies, devising process-based solutions, and actively contributing to post-production testing of business software enhancements.• Empowered department heads with daily insights into business performance through meticulous data gathering, database updates, and dynamic dashboard management, showcasing key performance indicators (KPIs) that drive informed decision-making.• Documented process updates - generated comprehensive documentation capturing updates to standard operating procedures and other relevant process documentation. Ensured clarity and transparency in communicating procedural changes to stakeholders, promoting adherence to updated guidelines.𝗞𝗲𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗲𝘀:➥ Pioneered cross-functional collaboration: Established close partnerships with IT, Legal, Finance, and Operations Data Management teams, introducing seamless communication and cooperation across departments.➥ Implemented workflow enhancements: Spearheaded the execution of workflow improvements, identifying bottlenecks and inefficiencies in existing processes. Initiated and managed functional process change initiatives to optimize overall operational efficiency

• Effectively manage time and action necessary processes to meet performance goals, phone optimization, data entry, key performance indicators, and maintain budget utilization. • Provided student academic support within the Learner Services Department of Educational Services. Knowledgeable of Program delivery, FERPA, compliance regulations, accreditation requirements, and school catalog. Develop strategies to assist students in creating sustainable plans for successfully pursuing their degree in the Healthcare field.• Provide Tier 1 technical assistance to students for challenges navigating and troubleshooting platform used for the virtual classroom environment. Utilize Microsoft Word, Excel, Outlook, and Teams. • Utilized company business systems to query reports that revealed trends in student submissions. Participated in process improvements with recommendations departmental workflow processes with new automation integration• Assisted students with developing a proactive plan of action to achieve academic goals. Maintain accurate educational recording, strategy, and projection reporting to superiors while maintaining high-volume key performance objectives monthly.

United States

• Orchestrated comprehensive oversight of Operations encompassing contracts management, product delivery for residential and clinical services, utilization, customer services, and quality assurance.• Led and empowered teams through effective 1:1 coaching, offering comprehensive training and constructive performance feedback. • Launched seamless employee background screening, streamlined onboarding processes, and ensured rigorous sub-contractor credentialing - fostering a high-performing work environment.• Generated reports, dashboards, and future projections reports. Reported quarterly/annual performance metrics and service outcomes to state and local regulatory bodies.• Cultivated relationships with local service providers to build a supportive network aligned with the agency's objectives for client success.𝗞𝗲𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗲𝘀:➥ Led the response to Requests for Proposals (RFPs) from the Department of Children and Families, Medicaid, and Community Based Care organizations across multiple Florida counties. Optimized processes for data management, client service delivery, facility maintenance, client utilization, confidentiality, and quality assurance standards, resulting in the acquisition of service contracts in 21 Florida counties.➥ Implemented authorization procedures for Medicaid and other healthcare provider contracts. Oversaw invoicing for residential, clinical services, and life skills services. Utilized provider solutions for agency enrolment, credentialing, and electronic billing.➥ Collaborated with executives and department administrators to restructure budgets for optimal achievement of short-term and long-term objectives in program operations and special projects.➥ Implemented business solutions enhancing productivity, efficiency, and scalability.➥ Redesigned standard operating procedures for streamlined business processes in compliance with HIPAA, statutory guidelines, and federal legislation.