Researched market trends to find prime advertising opportunities in healthcare platforms, boosting patient base by 15%Encouraged cohesion among departments, including reception, billing, and clinic roles, to boost overall operating efficiency by 9%Overhauled client onboarding processes, which improved client engagement by 55%Built deep relationships with clients to understand their specific needs and brought in $5.5M in upsells to satisfy those needsManaged to convert $2M worth of business from competitors introduced through existing client referralsIncreased the ROI of client accounts by 43%, resulting in incremental upsell opportunities worth $900KRecognized as one of the top Customer Relationship Liaison company- wide in 2022Utilized Epic electronic health record system for patient data management, maintaining precise records with a 99% accuracy rateCollaborated with multidisciplinary teams, utilizing the Epic system, which led to a 46% reduction in patient data retrieval timeSpearheaded the implementation of a quality improvement initiative that enhanced patient care delivery, achieving a 37% reduction in medical errors