Monitoring French and English retention and conversion agents through calls and applying to transcripts

Answering clients' inquiries, completing KYC task using World Check, collaborating with other departments such as the Compliance team

Debt collecting agency

December 2014 - September 2019 - Seasonal Employment Head Receptionist with Reservations Agent duties ▪ Hélios Hotel, 4* - Méribel ▪ Aiguille Grive Chalets Hôtel 4*, Les ArcsReceptionist with Reservations Agent duties ▪ Le Chalet Suisse, 3*, Valberg▪ Hotel de Toiras, 5*, Ile de Ré ▪ Hameau des Baux, 5*, Paradou▪ Hotel Nendaz, 4* Sup., Nendaz Reservations Agent ▪ Hotel Capu Biancu, 4*, Bonifacio ▪ Hotel Marinca, 5*, ProprianoChecking in/out duties, following up on guests, upon arrival and throughout their stay. Resolving unforeseen issues/complaints, Liaising with other departments such as housekeeping, restaurant, and suppliers (taxi, activities)

Booking and amending air, hotel and car travel for US business travellers.

December 2005 - Mars 2006 - Assistant in the Production DepartmentApril 2006 - October 2010 - Assistant in the Leisure Groups Department November 2010 - November 2011 - Manager in the Leisure Groups Department Organizing travels through booking air tickets, accommodation, activities. Adapting program depending on type of clientele. Liaising with suppliers and business partners. Invoicing and ensuring payment collection in due time. Resolving issues by proposing alternatives while keeping standard expected.

Checking in/out duties, following up on guests upon arrival and throughout their stay. Resolving unforeseen issues/complaints Liaising with other departments such as housekeeping, restaurant, and suppliers (taxi, activities)

Organizing FIT travels through booking accommodation and activities. Adapting program depending on type of clientele. Liaising with suppliers and business partners. Resolving issues by proposing alternatives while keeping standard expected.

Take away and sit-in. Welcoming clients, taking orders, serving, bill settling. Preparation of food. Recruiting / Training employees, organising the rota.Checking stocks, ordering accordingly through various suppliers. Dealing with complaints.