As the Sr Director of FC Operations at Chewy, I have over 20 years of retail distribution and e-commerce senior operations management experience, with a Master of Arts in Organizational Management and multiple certifications in Lean and Six Sigma methodologies. I am passionate and driven to deliver exceptional customer experience, operational efficiency, and continuous improvement for one of the fastest-growing online retailers in the US.I lead all daily aspects of order fulfillment for five fulfillment centers across the US, overseeing a large and diverse team of more than 3,000 non-exempt and 200 exempt associates. I am responsible for the full site P&L, safety, quality, productivity, and customer satisfaction metrics, as well as the implementation of regional and worldwide supply chain initiatives. I have successfully launched and scaled new fulfillment centers, and have been recognized for my personal development and mentorship of others. I am also an engaged community volunteer and advocate, serving on the board of directors of several local organizations.
Listed skills include Operations Management, Supply Chain Management, Inventory Management, Warehouse Management, and 19 others.