Customer Experience Advocate - Health Advisor
Current-Provide education, information and protocols to callers regarding disease prevention, anti-aging and optimal health, as well as sports performance with a focus on hormonal and nutrition supplementation.-Monitor calls for optimal performance and provides feedback and coaching, ensuring proper scorecard requirements are met.-Attend weekly seminars regarding the latest technical information regarding disease prevention, vitamins and supplements.-Recognize customer and… Show more -Provide education, information and protocols to callers regarding disease prevention, anti-aging and optimal health, as well as sports performance with a focus on hormonal and nutrition supplementation.-Monitor calls for optimal performance and provides feedback and coaching, ensuring proper scorecard requirements are met.-Attend weekly seminars regarding the latest technical information regarding disease prevention, vitamins and supplements.-Recognize customer and business impacts and identifies if the correct action was taken-Take part in the Clinical Assist Queue which assists health advisors relay correct scientific information to customers.-Review blood lab results with customers. Show less