Craig Mcpherson work email
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Craig Mcpherson personal email
Experienced Process Manager with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Bundling, Contact Centers, Management, and Customer Experience. Strong quality assurance and Customer focused.
Freelance
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InfluencerFreelance May 2020 - PresentCurrently working with various grilling/BBQ companies including Big Green Egg, Arteflame, Gozney, PS Seasonings, Smoke Your Bourbon.
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OwnerCmac Cooks, Llc. Feb 2023 - PresentAvailable for small grilling/bbq pop-up’s and catering. BBQ classes coming soon!
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Master Of CeremoniesCmac Cooks, Llc. Apr 2020 - PresentMaster of Ceremonies for grilling/bbq events. Have MC’d The New England EggFest since 2022. The Ohio EggFest from 2023. Kelm’s EggFest in 2024. Open for other opportunities in the food/beverage space.
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Sr. Quality M&P Process Manager, At&T Mobility And Consumer OperationsAt&T Feb 2017 - Oct 2020Dallas, Tx, UsFunction as part of a Labor liaison team that works as a single point between our Consumer Call Centers and Labor. • Work to support the Consumer Customer Care Vision while mitigating any labor risk.• Continually foster critical partnership with all regional labor teams.• Provide support across 12 contracts (5 Mobility and 7 Wireline) for all VP teams in Customer Care.• Provide Labor support and communication development for center realignments and process changes, Bargaining support, Performance Management, Compensation/Targets, Monitoring, Grievance Management/Training/Support, and support for local Union issues.Part of a team that delivers the implementation of total quality, methods and procedures, and process programs for various business units. Lead the design, facilitation, and training related to total quality plans as well as work with Six Sigma certified professionals in accomplishing key projects. Lead the planning, developing, and implementing techniques for ensuring the maintenance of quality levels using accurate methods, procedures, and processes. Develop metrics that provide data for process measurement; identify indicators for future improvement opportunities as well as collect data to identify root cause of problems. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deliver presentations and training courses including measurement, analysis, improvement and control. -
General Manager At&T Entertainment GroupAt&T Sep 2014 - Feb 2017Dallas, Tx, UsResponsible for Vendor Customer Service and Sales Contact Centers, both Onshore and Offshore. Work with multiple strategic partners to achieve performance based metrics. Focused on driving sales/service metrics including Uverse IPTV, Direct TV, AT&T Broadband, Wireless and Access Lines, as well as the overall Customer Experience.
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General Manager Uverse Home SolutionsAt&T Jun 2008 - Aug 2014Dallas, Tx, UsResponsible for directing eight Consumer Service and Sales Call Centers in California, Texas, Oklahoma, Louisiana and Florida with eight 2nd level direct reports, 30+ 1st level managers and over 500 non-salaried employees in the organizational reporting structure.Focused on driving sales/service metrics primarily around the U-verse IPTV product, but including DSL, Access Lines and Wireless as well.Multiple year Summit award winner.
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Director Of U-VerseAt&T Nov 2007 - Jun 2008Dallas, Tx, UsResponsible for leading and managing implementation of strategies and growth of U-verse product, process and projects for the Consumer West Call Centers and VP/GM organizations.
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Call Center Sales ManagerAt&T Jun 2006 - Nov 2007Dallas, Tx, UsResponsible for directing and managing two service and sales call centers with a team of six Coach Managers and one Sales Acceleration Manager in Northern California.
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Coach LeaderAt&T Oct 2003 - Jun 2006Dallas, Tx, UsActively support, participate and contribute toward the achievement of customer, team and individual sales objectives. Supervised, trained, motivated and coached craft employees who are responsible for providing sales and customer service solutions. Analyze individual and team performance issues, communicate, document, coach and manage improvement to attain targeted results. Creatively celebrate successes utilizing appropriate rewards and recognition. Motivated team to continual improvement and achievement of maximum performance.
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Coach LeaderQwest Communications Jun 2000 - 2003Monroe, La, UsActively support, participate and contribute toward the achievement of customer, team and individual sales objectives. Supervised, trained, motivated and coached craft employees who are responsible for providing sales and customer service solutions. Analyze individual and team performance issues, communicate, document, coach and manage improvement to attain targeted results. Creatively celebrate successes utilizing appropriate rewards and recognition. Motivated team to continual improvement and achievement of maximum performance. -
Sales ConsultantU S West Mar 1999 - Jun 2000London, Gb -
Assistant ManagerWolfgang Puck Food Corp. 1997 - 1999
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Sales ConsultantUswest 1995 - 1997
Craig Mcpherson Skills
Craig Mcpherson Education Details
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San José State UniversityAdvertising -
Santa Clara UniversityMass Communication/Media Studies
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De Anza CollegeLiberal Arts And Sciences/Liberal Studies
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Homestead High School
Frequently Asked Questions about Craig Mcpherson
What company does Craig Mcpherson work for?
Craig Mcpherson works for Freelance
What is Craig Mcpherson's role at the current company?
Craig Mcpherson's current role is Happily Retired Sales Leader | Customer Advocate | People Champion | Grillmaster | Brand Ambassador/Influencer | MC.
What is Craig Mcpherson's email address?
Craig Mcpherson's email address is cm****@****msn.com
What schools did Craig Mcpherson attend?
Craig Mcpherson attended San José State University, Santa Clara University, De Anza College, Homestead High School.
What are some of Craig Mcpherson's interests?
Craig Mcpherson has interest in Children, Arts And Culture, Education, Health.
What skills is Craig Mcpherson known for?
Craig Mcpherson has skills like Management, Telecommunications, Call Center, Leadership, Wireless, Sales, Broadband, Digital Tv, Iptv, Voip, Triple Play, Sales Effectiveness.
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