Christian Bowen's Location
Rocky River, Ohio, United States, United States
About Christian Bowen
SNAPSHOTModern expert on learning experiences, strategy, tech, design, development, reinforcement, and measurement. Highly skilled strategist and practitioner in a wide range of methods and tools. Exceptional writer and content creator. Adept consultant with extensive portfolio spanning many industries. Creative problem-solver and trustworthy partner.HISTORYP&G, Home Depot, Bank of America, J&J, Invacare, RollingEdge, Richardson Sales Training, Janek, Avanopy LLCCERTIFIEDSix Sigma Black Belt, Green Belt, Lean, Kaizen (at BAC), Project Management (at PG, at JNJ), Consultative Selling (CEB Challenger at Invacare, Miller Heiman at Parallon, Decision Mapping at PG), VILT Design & Delivery (at Invacare)SKILL SETInstructional Design, Content Development, Graphic Design, Storyboarding, Script Writing, Gamification, eLearning Development, VILT/ILT Development, Video/Audio Production (Live Actor, Animated), Project Management (Agile, Scrum, SDLC, ADDIE), UX Design, Digital Learning Architecture, LMS Admin, Researching, Interviewing, Stakeholder Engagement, Process Optimization, Change Management, Implementation, Sustainment (Coaching, Train-the-Trainer, Measurement) TOOL SETAuthoring (Captivate, Articulate 360, Rise, dominKnow, Oracle UPK, GoAnimate, Vyond, Camtasia, ChapGPT, AI, WalkMe, RoboHelp, Audacity, Loom), Collaboration (Smartsheet, Trello, Zoho, Slack, WebEx, Zoom, Teams), Microsoft Office (SharePoint, Visio, Project, Access, Word, Excel, PowerPoint), Google Workspace, Graphics (Canva, Acrobat Photoshop Express, SnagIt), Survey (Qstream, Kahoot, Poll Everywhere, Survey Monkey), Web Design (HTML5, CSS, JavaScript, WordPress, Divi, Squarespace), Servers (AWS, SiteGround), SAP (SD, BW, MM), Salesforce.com, Analytics (Master Data, POS, Syndicated), LMS / LCMS / LXP (eLogic, TalentLMS, BenchPrep, Saba, SCORM Cloud), Usability Testing WEBSITEwww.avanopy.comLearn. Perform. Achieve. Repeat.
Christian Bowen's Current Company Details
Learning Strategist, Designer, and Developer
Christian Bowen Work Experience Details
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Principal ConsultantAvanopy Llc Oct 2022 - Dec 2023– Crafting modern learning strategies, experiences, and content that achieve and sustain highly desired outcomes. – Designing and developing product, service, and skill training (VILT/ILT/eLearning) and performance enablement.
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Senior DesignerJanek Performance Group Jul 2019 - Oct 2022Henderson, Nevada, Us– Created custom sales and coaching programs for B2B/B2C/SaaS clients across multiple industries, including life sciences, finance, telecom, transport, manufacturing, insurance, tech, retail, and more.– Provided pre-sales support and led analysis, design, and development stages of client projects.– Designed content for in-person workshops, virtual workshops, and eLearning. Developed content for participant workbooks, role plays, games, activities, job aides, facilitator guides, facilitator slides, and more.– Crafted new revenue-generating programs (Critical Negotiation, Selling Virtually, Selling C-Suite), new reusable content topics (trust, value, culture, differentiation, and more), and new customizable assets (diagnostics, checklists, tip lists, core materials with modern styles). -
Principal Consultant, Learning & DevelopmentRollingedge Learning Group Mar 2018 - Jun 2019@The Brooks Group (Instructional Designer, 8-Month Contract)– Developed custom selling and coaching programs for clients across multiple industries. Enhanced IP content. @LendingClub (eLearning Developer, 3-Month Contract)– Designed and developed performance support via WalkMe for contact center representatives. Designed and developed storyboards and eLearning with game mechanics via Storyline.@ASLAN Sales Training (Learning Architect, 4-Month Contract)– Created eLearning strategy and architecture. Evaluated, selected, and implemented an LMS (dominKnow) and eLearning authoring tools (eLogic, Rise). Designed and developed multimedia eLearning courses for market resale.@Mansfield Sales Partners (Instructional Designer, 3-Month Contract)– Developed product, service, and skill training for users and train-the-trainer workshops. – Developed various materials, including presentations, reference guides, scripts, eLearning, and job aides.– Created storyboards and narration on eLearning courses for Air & Surface Transport Nurses Association.
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Senior Designer & ConsultantRichardson Dec 2014 - Mar 2018Philadelphia, Pa, Us– Reengineered product offerings and architected new digital platform (Accelerate), learning paths, micro-learning, animations, gaming, and video – and incorporated new behavioral science and learning theory – using BenchPrep, SharePoint, Vyond, Photoshop, iStock, PowerPoint (Mockups), and HTML5. – Created selling and coaching programs (communications, study guides, role plays, case practices, eLearning, VILT, in-person workshops, webinars, videos, diagnostics, spaced reinforcement, etc.) for B2B/B2C/SaaS clients. – Built a new Salesforce.com consulting practice (assessment, methodology integration, training, and configuration guidance). -
Principal Consultant, Learning & DevelopmentRollingedge Learning Group Aug 2011 - Dec 2014@GP Strategies (Sales Consultant, 10-Month Contract, Mar 2014 – Dec 2014)– Provided advisory, design, development, delivery, and project management services to Fortune 1000 clients in diverse industries, including risk management, retail, pharmaceutical, and banking.– Served as SME in pre-sales engagements, conducted assessments, designed and developed materials, and facilitated workshops. @TW Telecom (eLearning Developer, 6-Month Contract, Oct 2013 – Mar 2014)– Created eLearning in Captivate for PeopleSoft Supplier Portal. Created eLearning in Oracle UPK for Salesforce.com. Created eLearning templates, codified video best practices, and developed style guides.@Parallon (Instructional Designer, 12-Month Contract, Nov 2012 – Oct 2013)– Crafted learning strategies, plans, paths, and events for Healthcare Sales organization with five Business Units (Business Services, Revenue Cycle, Workforce, Supply Chain, and Technology). – Designed, developed, delivered, and managed blended-learning programs for enterprise. – Designed, developed, and managed multi-phase, leader-led new hire program. – Developed blended learning, simulation, and gaming on Salesforce.com, sales processes, sales messaging, market intel, and products/services.@Various Clients (Consultant / Designer / Developer, Varied Contracts, Aug 2011 – Nov 2012)– Provided consulting services on learning strategy, design, and development to B2B and B2C clients.– Designed technical and soft skill training for in-person workshops and virtual sessions. Developed presentations, user guides, eLearning storyboards, micro-eLearning, job aides, and train-the-trainer materials.
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Director, Sales Training & Professional Education (Durable Medical Equipment, B2B)Invacare Jun 2010 - Aug 2011Elyria, Ohio, Us– Led team of 10 FTE with $1.7m budget to plan, develop, and deliver training on durable medical equipment.– Selected and deployed new selling model (CEB Challenger) for B2B Sales organization. Created low-cost, just-right CRM via SharePoint. Stabilized LMS. Led cross-partner initiative to create a customer profitability program to defend against shrinking reimbursements. Led design and delivery of regional and national sales meetings.– Defined and implemented sales competencies, learning paths, and certification. Introduced training best practices (ADDIE, Kirkpatrick metrics, eLearning, adult learning, gaming). Up-skilled sales Trainers. Created a specialty role for sales tech and measurement. Introduced virtual instructor-led training via WebEx (plus facilitator certification). -
Director, Sales Sap Implementation & Support (Consumer Products, Us)J&J Jun 2008 - Oct 2010New Brunswick, Nj, Us– Led SAP implementations for US Sales across multiple Business Units. Led SAP R4 Order-To-Cash implementation for Sales (assessed, planned, aligned leaders, secured resources, and managed nested projects). Co-led cross-functional change management effort (Comm, Training, Support). Achieved Go-Live targets on time, on-quality with minimal disruption. Co-led issue resolution teams, achieving 24-hour triage rate of 95% of 185 issues.– Led SAP Master Data initiative for US Sales. Gathered VOC and benchmarks to shift paradigm to “Customer-Ready” milestone of 109 attributes. Co-led Enterprise Data Governance. Reduced “EDI Not Found” run rate from 550 to 117. Reduced “At Risk” product codes from 528 to < 20. Led project to define Customer Segmentation model. -
Director, Sales Technology (Consumer Products, Us)J&J Jan 2005 - May 2008New Brunswick, Nj, Us– Built and led a team (3 managers, 3 analysts, $4.0m budget) to enable and improve sales tech and related business processes.– Led integration of sales systems in J&J/Pfizer Consumer merger (planned and executed multi-gen project to assess, integrate, deploy, train, support). Achieved all deliverables for Close, Day 1, Day 2, and “One Order, One Invoice”.– Introduced adult learning, metrics, and eLearning. Created and managed SLAs. Built Tech Support team. Implemented VOC strategies (surveys, focus groups, usability testing). Led effort to collapse 24 sales web sites to one portal. Created and managed cross-functional business dashboard. Managed new hire on-boarding. Developed organization assessments. Managed TPM and CRM systems. Co-led technology initiatives and resource governance with IT.
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Vp, Senior Learning Leader, Enterprise Training OperationsBank Of America Jul 2004 - Jan 2005Charlotte, Nc, Us– Built and led new Training Ops team of 27 FTE to serve 3,500 branches and 22 contact centers. Defined common roles, tools, and best practices. Implemented management routines (capacity tracker, impact reviews, internal client satisfaction analytics). Centralized LMS Ops team. Governed processes, tools, and data (courses, rosters, facilities, reporting, infrastructure, LMS, assessments). – Achieved Six Sigma Black Belt and Lean certification, and reduced facilities spend by $1.7m. -
Vp, Senior Learning Leader, Enterprise Contact CentersBank Of America Apr 2002 - Jul 2004Charlotte, Nc, Us– Led team of 120 FTE to plan, design, develop, deliver, and sustain training (with $11.6m budget) across 22 centers and multiple platforms for 13,200 reps. Added 1.1 points of Customer Delight on corporate scorecard. Achieved run rate of +92% on L2 tests and +75% of Learner Delight. Averaged 63 training hours per year per rep at $20.41 cost per hour (vs. $28.96 benchmark). Implemented contact center LMS and increased eLearning from 5% to 28%. – Achieved Six Sigma Green Belt by improving the bank’s ADDIE process. Led 2 MBF business projects with nested DMAICs and DMADVs, certifying 23 Green Belts and three Black Belts. Achieved Process Excellence certification on 90-day new hire program. Created measurement role on team. Developed structured coaching program for trainers.
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Manager, Employment Marketing & RecruitmentThe Home Depot Oct 2001 - Apr 2002Atlanta, Georgia, UsManager, US Employment Marketing & Recruitment– Led team to plan, design, and execute marketing (with $4.0m budget) to attract and select a diverse, retail talent pool for seasonal, growth, and replacement needs. Restructured team and conducted innovative on-line bidding for agency review. Selected and deployed Applicant Tracking System (Peopleclick) and reduced hiring cycle time by 50%. – Designed and managed campaigns to hire +800 HR generalists and +300 for leadership development at store level. In spring 2002, the seasonal campaign attracted 850,000 seasonal applicants and resulted in 95,000 hires. -
Senior Manager, Global Customer Marketing (Sales & Marketing, Ww)Procter & Gamble Jul 1999 - Oct 2001Cincinnati, Ohio, Us– Developed strategies, created concepts, and led projects for global, multi-functional business development teams and market development organizations. – Defined vision then built Future Office Lab at P&G’s Consumer Innovation Center. Recruited 24 companies and 11 P&G organizations as partners and secured $500k in product and service donations. Co-hosted executive forums at Center.– Collaborated with country stakeholders, then designed, developed and launched first set of common global KPIs along with new web-based reporting app. – Taught Decision Mapping and Process Change at P&G Colleges. Consulted on Knowledge Management. -
Senior Project Manager, Customer Business Development (Sales & Hr/Od, Na)Procter & Gamble May 1996 - Jul 1999Cincinnati, Ohio, Us– Appointed to discover and lead innovation initiatives for NA Sales and HR/OD with $900k budget. – Created concept and built innovative web-based performance support portal (Capability Center). Aligned leaders, selected vendors, secured resources, and then managed build team of 20. Co-developed Knowledge Management roles & structures to ensure "useful and timely content". Designed the training and support. Deployed product to HR, US CBD & WW CBD. Delivered project on time and on budget with 80% User Satisfaction.– Introduced usability testing to reduce need for training (i.e., reduce non-selling time) and improve user experience with applications. Created concept, then co-designed/developed corporate web site (UsabilityNet) to support and sustain usability testing. As a result, over 30 projects adopted usability testing and User Satisfaction as success criteria for the first time.– Created a vendor scorecard and first-time extranet in Sales, reducing costs 12%. After benchmarking, crafted a best practice project management methodology (D4M2) and synthesized a best practice performance consulting method (linking business goals to individuals’ performance and causal factors).
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Training Manager, Customer Business Development (Sales, Us)Procter & Gamble Jun 1992 - May 1996Cincinnati, Ohio, Us– Developed strategies, plans, and blended learning programs for 4,500 field-based salespeople, with $650k budget. – Led change in P&G training strategy from Video-based Training to Computer-Based Training. – Pioneered Electronic Performance Support (EPSS) in P&G, then developed tools to provide just-in-time access to on-line resources and implemented API to provide on-demand, step-by-step task guidance in sales software.– Designed, developed, scripted, and produced in-person workshops, lead user programs, sales meetings, guides, job aides, surveys, videos, CBTs, and more.
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Corporate Marketing Analyst, Information Technology (It, Us)Procter & Gamble Feb 1990 - Jun 1992Cincinnati, Ohio, Us– Appointed to newly created role in US IT to fully apply a hybrid skill set (i.e., tech, data, sales, and marketing) to grow mutually profitable partnerships.– Mostly collaborated with Sales to develop strategic marketing and growth relationships with large grocery, mass, and drug store retailers.– Built trust with key customer leaders and personnel. Obtained raw data, then processed, cleaned, and structured it. Aggregated and analyzed clean data sources, discovered insights, then crafted and presented marketing recommendations. – Primarily worked with Point of Sale, Demographic, shipment, and IRI/Nielsen data. Wrote SAS and JCL programs to handle customers’ POS data. Achieved major improvements on pricing strategies, marketing, and item selection.
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Sales Professional (Sales, Us)Procter & Gamble Jan 1986 - Feb 1990Cincinnati, Ohio, Us@Sales Account Executive, Bar Soap & Household Products (Atlanta, Georgia, US)– Accountable for volume and share on $25.0m business at Super Valu (Atlanta, Anniston) and Winn Dixie (Atlanta). Managed $1.0m Brand Fund and one sales rep. Delivered YOY growth targets, including a 95% success rate on new initiatives at Super Valu.@District Field Rep, Bar Soap & Household Products (Atlanta, Georgia, US)– Led special projects. Appointed to expand Computerized Shelf Management service with retailers.@Sales Rep, Bar Soap & Household Products (Orlando, Florida, US)– Sold retail initiatives and increased case volume in territory 15% YOY. Improved assortment, shelf space, and sales (volume) to Winn Dixie, Kroger, Cub Foods, and Red Foods.
Christian Bowen Education Details
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University Of FloridaBusiness
Frequently Asked Questions about Christian Bowen
What is Christian Bowen's role at the current company?
Christian Bowen's current role is Learning Strategist, Designer, and Developer.
What schools did Christian Bowen attend?
Christian Bowen attended University Of Florida.
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