Christian Franco Email & Phone Number

Calabarzon, Philippines

Singapore

Led Domain Migration: Designed and executed the migration from legacy domains to a new 2012/2016 R2 domain, including the migration of user accounts, computer accounts, and Exchange mailboxes. Ensured a smooth transition with minimal disruption to operations.Implemented Security Protocols: Established new security protocols, including enforcing company-wide password standards to enhance security across all user accounts.Developed Disaster Recovery Plans: Created comprehensive disaster recovery plans to ensure data and media recoverability. Implemented a scheduled backup and database archive system, enhancing the organization's ability to recover from data loss incidents.Managed LAN/WAN Projects: Planned, designed, and managed LAN/WAN projects. Coordinated integrated network operations and IT planning efforts, including security measures to ensure efficient and secure network performance.Technical Support and Troubleshooting: Provided company-wide desktop and remote help desk support, resolving issues efficiently and maintaining high levels of user satisfaction.Firewall and VPN Configuration: Configured and managed firewall security, policies, routing, and VPNs, including Site-to-Site VPNs, to secure network communications and protect against unauthorized access.Maintenance and Upgrades: Conducted preventive maintenance, software/hardware upgrades, patch management, and firmware updates to ensure system reliability and security.Client Issue Resolution: Researched and addressed client issues promptly, providing recommendations and action plans to resolve problems effectively.Office 365 Migration and Support: Executed and managed Office 365 migrations for clients with 10–300 users, including troubleshooting and customizing applications like Word, Excel, OneNote, Teams, Outlook, and PowerPoint. Provided support for Exchange/Office 365 administration, including account provisioning, migration, and distribution group creation.

We Support 1st level issues on Network, Applications, Servers.Provide an easiest way to deploy new updates on applications or policies using scripts.Inventory of IT assets using Open-AuditMake sure to retrieved all IT assets assigned to a resigning employee.All issues in production must be mark as first priorityProvide a good customer service to employees.Support Mac & Ubuntu/RedHat.Maintain a file server that I have created using ubuntu server.Run compatibility test to newly deployed application to prevent conflicts to other applications.Deployment of BitLocker & McAfee encryption to all Laptops.Replace defective hardware of a Laptop (Hinge, LCD, Board)Monitor warranty of IT assets.Create database that would reduce works.Provide an efficient work service.Maintenance and deployment of MES terminals in production area.