Christian Aguas Email and Phone Number

Implement and support Cerner and Epic physician practice solutions at new and existing Adventist Health clinics located in California, Hawaii and Oregon.

* Epic Resolute PB build maintenance/creation of Epic items include but not limited to: CER, CDF, CDR, WQF, KCQ, EAF, DEP, EVM, FSC, LPP, RMC, RMO, RMT, CMP, SER, PAT, ETX, BDC, EPM. * Primary Epic PB build analyst for PB Workqueues for Sutter St. Lukes Hospital Epic go-live from pre-build analysis to post production support. * Primary Epic PB build analyst in successful implementation of Epic Resolute Credit Card module and the Correspondence module. * Assigned Epic PB analyst in successful version upgrade of third party claims scrubber application called Optum Claims Manager. * Assigned Epic PB analyst in Command Center for successful Epic 2012 upgrade go-live. * Successfully trained and transitioned Cash Drawer support duties to the Sutter IS Helpdesk. * Epic build analyst for Cash Drawer, Fee Schedules, Charge Review WQ & rules, Provider records, Credit Card/Merchant Account, and ERA related build for PB Claims Reconciliation, Claims Status and Remittance. * Develop and document PB Resolute support build processes and workflows and provide training and mentoring to end-users, PB Analyst peers and other support teams. * Conduct daily systems maintenance, transaction imports, performance monitoring, optimizations, enhancement requests and provide on-call support for Epic Resolute PB modules and Optum Claims Manager.

* Successful implementation of the Epic Community Connect product, specifically EpicCare and Cadence/Prelude at eight independent physician practices, totaling 45 providers, in the Sacramento area. Go-lives ran back to back and overlapped for 9 month stretch of implementations.* Assigned feet-on-the-floor support for Registration/Scheduling for final Epic go-live at the Sutter Medical Foundation medical offices in the cities of Davis, Auburn and Grass Valley.* Lead analyst role at four of the eight Epic implementations. Worked closely with physicians and office personnel to gather Epic build data, provide end-user training, conduct technical dress rehearsals and provided feet-on-the-floor go-live support.

* Provide on-site and remote end-user support and training for proprietary enterprise EAM and payroll applications including Infor LN ERP* Process and test database application enhancements, and diagnose and research technical support issues with database platforms, including MySQL, and conducted database user administration.* Support the Payroll, HR and Finance departments utilizing SQL and database tools to create ad hoc reports and to help resolve end-user issues and maintain data integrity.* Perform desktop and peripheral setup, software installation, LDAP administration, and enterprise application development, testing, and support.* Successful implementation of the proprietary and brand-name enterprise EAM/ERP applications for multiple commercial, military, and government contracts as an Implementation Support Technician.

* Tested pre-release game software for the Sony Playstation 2 console, assisted programmers and artists with analysis of bug reports and verifying code fixes, and successfully contributed to the release of a major video game title.

Field Account Manager (2004 – 2005)Inside Account Manager (2003 - 2004)* Recommended, designed, installed, and supported cost-effective electronic security solutions for customers’ high-rise office properties in Northern and Southern California.* Managed security system installation projects, coordinating efforts with property management, building engineers and contractors.* Provided technical/customer support and training via phone, email and on-site quarterly visits.

* Tested pre-release software for the Sony Playstation, Playstation 2 and the PC; verified code fixes and generated bug reports relating to overall software functionality and performance to facilitate the successful release of major game titles.

Production Coordinator (2002)Image Associate (2001)* Managed clients’ film and digital photography files; performed film scans and digital image uploads, digital photo correction, and ensured final print Quality Assurance.* Completed and implemented a pilot program that focused on team building and improvement of quality in the areas of production and customer service.

* Conducted email and Web chat support of audio streaming products, provided customer training and documentation, and resolved live online technical issues and general questions in a timely manner.

Technical Support/Graphics (1999 - 2000)Customer Support (1998 - 1999)* Scanned and entered Web content used in the design and layout of customers’ business Web pages; devised creative methods to accommodate client requests for web content uploads.* Assisted in the development of the technical support department and its support procedures, and provided technical support, training, and documentation for end users.