Christina Manfredi Email & Phone Number

Rochester, New York Metropolitan Area

- Coordinate fundraising and grant-writing efforts- Facilitate donor and sponsor communications- Manage organization social media profiles, including graphic design

Rochester, New York Metropolitan Area

- Performed data entry tasks related to BDC operations into CRM- Assist 30+ stores with Lease end and New car appointment scheduling- Interpreted clients' needs and introduced services to fit specific requirements.- Made 200+ calls a week to identify sales leads among new and existing customers

Rochester, New York, United States

- Ensured strict compliance of western NY fingerprint locations, effectively managing 150+ agents in adherence to New York State guidelines.- Supervised & orchestrated all operational activities for each enrollment center, optimizing employee performance, staffing & scheduling- Proficiently managed employee schedules, expenses & timesheets- Conducted.

Rochester, New York, United States

- Responsible for the performance and development of products- Developed and implemented the marketing strategy to drive acquisition, retention, penetration and profitability- Conducted monthly product trainings to call center employees- Created content and training materials- Designed and implemented promotional programs to maximize impact of sales.

- Responsible for the performance and development of call center agents- Worked collaboratively with upper management to assist with the delivery of service metrics- Investigated and resolved customer pain points- Facilitated monthly team and one-on-one meetings with employees- Monitored and reviewed agent-customer interaction, administering feedback and.