Carlos Andrés Manrique Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Canada

• Work closely with Nokia's most extensive global client to install, upgrade, and maintain their Network Management System (Nokia NetAct), ensuring high performance and stability. • Leverage strong technical skills to provide 3rd party support, resolving complex issues related to HP, Oracle, and Citrix platforms. • Utilize expertise in scripting languages to develop and implement Bash scripts to automate tasks and solve recurring problems, optimizing system efficiency. • Troubleshoot and resolve connectivity issues using protocols like SNMP, CORBA, and XML. • Manage and configure DNS, firewalls, and user access to systems and equipment, enforcing security protocols and ensuring smooth operations. • Develop and implement system updates and maintenance strategies, mitigating risks and minimizing downtime. • Interface with various technologies and platforms, including Linux, Windows Server, Citrix, Cisco, HP Blade servers, EMC storages, and LDAP.

Calgary, Alberta, Canada

• Bug fixing and new feature development for a managed package product.• Worked with development and production environments, managing application deployment and integration. • Created batchable schedulable apex classes, demonstrating an understanding of automated processes. • Supported Care and pre-sales teams, showing the ability to communicate with cross-functional teams.• Develop Aura & LWC for communities’ sites and managed packages.• Work with scratch orgs and dev orgs for development.• Integrate multiple systems with Salesforce, including internal proprietary and third-party applications.

Guayaquil, Guayas, Ecuador

• Provided 24/7 emergency support to several LAT and NAM accounts, ensuring quick resolution of critical issues and high customer satisfaction.• Conducted successful workshops and competence transfer sessions for regional group engineers and engineers of Claro accounts in the Andean region, resulting in improved technical skills and knowledge among the team members.• Contributed to the development of new business options by providing technical support to sales managers, resulting in the successful acquisition of new customers and increased revenue.• Collaborated closely with architects and engineers of other domains and organizations, resulting in seamless integration and delivery of high-quality network solutions to customers.• Analyzed network requirements and defined assumptions/premises to create solutions for High-Level Designs (HLD), resulting in the development of efficient and effective network solutions that meet customer needs and expectations.

Guayaquil, Guayas, Ecuador

• Designed and developed the Time and Attendance software system with biometric devices, improving employee tracking accuracy and efficiency.• Implemented the ID request web portal system, leading to a streamlined and user-friendly process for students to obtain their identification documents.• Engineered the vehicle access control system, enhancing security measures and controlling access for authorized personnel.• Programmed and deployed the web-based software solution for the former students' department, enabling seamless management and organization of student data and records.