Chelsea Jackson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, Us

• Contributed to the company achieving and holding industry-leading customer service ratings.• Maintained and encouraged customer loyalty by resolution of disputes, complaints, and discrepancies.• Ticketing, guest check-in, gate management, boarding announcements, baggage services, for 500+ local and international customers per day while communicating pertinent information to flight crew personnel.

Atlanta, Ga, Us

• Directly manage marketing projects and events with internal and external stakeholders.• Developed integrated marketing plans for Insurance & Global Liquidity which included events, webinars,content syndication, client engagement, and targeted ABM programs.• Improved Global Liquidity’s lead generation and client engagement by developing targeted clientcentric marketing programs and campaigns.• Developed responsible investing Environmental Social and Governance (ESG) word press web pages and marketing collateral for 3 NASDAQ Exchange-traded funds (ETF) for EMEA and North American regions.• Facilitated and increased in person and virtual events using Cvent, Cisco Webex, ON24 eventmanagement software through thoughtful execution of client’s needs.• Built a comprehensive annual event calendar to support meeting lead generation and customer growth forecasts consistently throughout the year.• Introduced paid social media to engage customers and promote sales within Insurance & Global Liquidity.

Atlanta, Ga, Us

• Directly manage project roadmaps from start to execution, build and maintain stakeholders, processes and templates to ensure on-time delivery.• Enhanced profitability by achieving $20 million in revenue in 2018 through holistic strategic marketing initiatives.• Develop nine data-driven campaigns to maximize outreach and sales of Mercedes-Benz Commercial Vans, Commercial Fleet and Freightliner Sprinter for US., Mexico, Canada.• Implemented marketing strategies resulting in 18 % growth of dealer engagement in national campaigns in 8 months.• Oversaw preparation of innovative marketing copy through various channels: Tier1 & 3 CRM/eCRM, Dealer Co-Op, B2B/B2C, social media, print & digital advertising, and video.• Facilitated, managed, and executed internal and external Mercedes-Benz Vans events at Auto shows, Dealer events, and new product launch events.

Atlanta, Ga, Us

• Developed B2B/B2C communications strategies with global & local Agile Product Owners to deliver avision that crosses multiple delivery streams to promote Marketing initiatives.• Collaborated with sales and engineering to create best practices marketing initiatives and media positioning for vertical markets.• Manage $1+ Million budget within events, marketing, and global training, to increase customer experience.

Atlanta, Ga, Us

• Assist with JD Power activities maintaining CSI & SSI programs to maximize customer retention.• Built client relationships by responding to inquiries, identifying, and assessing client’s needs, and resolving problems, with potential and existing clients.• Prepare product and service reports by collecting and analyzing customer information from corporate and parent companies.• Coordinated with dealers and distributors by delivering quality support and detailed educational andtraining information.

Atlanta, Ga, Us

• Manage Porsche’s North America Pre-Owned Inventory to be certified and sold in North America.• Gathered and assessed data to promote insight into customer buying habits.• Responsible for reconciling all budget activities for fleet, global fleet shipping, general invoicing fromevents and other expenditures.• Developed processes to help improve operational efficiency and enhance Pre-Owned sales teamproductivity.• Develop brand performance presentations that accelerate business understanding and promotionalinvestment.

Atlanta, Ga, Us

• Grossed over $23.5% in new sponsor accounts and over $31% in existing sponsor renewals for all ofGeorgia State University Athletic Sports teams.• Enhanced portfolio of brands by leveraging key B2B partnerships and assets through leadership onactivation, importing and exporting ideas for brand activations.• Executed of sponsorship branding: print material, signage, promotions, website, radio, tickets, andspecial events.