Chelsea Jackson Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, Georgia, US

• Contributed to the company achieving and holding industry-leading customer service ratings.
• Maintained and encouraged customer loyalty by resolution of disputes, complaints, and discrepancies.
• Ticketing, guest check-in, gate management, boarding announcements, baggage services, for 500+ local and international customers per day while communicating pertinent information to flight crew personnel.

Atlanta, GA, US

• Directly manage marketing projects and events with internal and external stakeholders.
• Developed integrated marketing plans for Insurance & Global Liquidity which included events, webinars,content syndication, client engagement, and targeted ABM programs.
• Improved Global Liquidity’s lead generation and client engagement by developing targeted clientcentric marketing programs and campaigns.
• Developed responsible investing Environmental Social and Governance (ESG) word press web pages and marketing collateral for 3 NASDAQ Exchange-traded funds (ETF) for EMEA and North American regions.
• Facilitated and increased in person and virtual events using Cvent, Cisco Webex, ON24 eventmanagement software through thoughtful execution of client’s needs.
• Built a comprehensive annual event calendar to support meeting lead generation and customer growth forecasts consistently throughout the year.

Atlanta, GA, US

• Directly manage project roadmaps from start to execution, build and maintain stakeholders, processes and templates to ensure on-time delivery.
• Enhanced profitability by achieving $20 million in revenue in 2018 through holistic strategic marketing initiatives.
• Develop nine data-driven campaigns to maximize outreach and sales of Mercedes-Benz Commercial Vans, Commercial Fleet and Freightliner Sprinter for US., Mexico, Canada.
• Implemented marketing strategies resulting in 18 % growth of dealer engagement in national campaigns in 8 months.
• Oversaw preparation of innovative marketing copy through various channels: Tier1 & 3 CRM/eCRM, Dealer Co-Op, B2B/B2C, social media, print & digital advertising, and video.
• Facilitated, managed, and executed internal and external Mercedes-Benz Vans events at Auto shows, Dealer events, and new product launch events.

Atlanta, GA, US

• Developed B2B/B2C communications strategies with global & local Agile Product Owners to deliver avision that crosses multiple delivery streams to promote Marketing initiatives.
• Collaborated with sales and engineering to create best practices marketing initiatives and media positioning for vertical markets.
• Manage $1+ Million budget within events, marketing, and global training, to increase customer experience.

Atlanta, GA, US

• Assist with JD Power activities maintaining CSI & SSI programs to maximize customer retention.
• Built client relationships by responding to inquiries, identifying, and assessing client’s needs, and resolving problems, with potential and existing clients.
• Prepare product and service reports by collecting and analyzing customer information from corporate and parent companies.
• Coordinated with dealers and distributors by delivering quality support and detailed educational andtraining information.

Atlanta, GA, US

• Manage Porsche’s North America Pre-Owned Inventory to be certified and sold in North America.
• Gathered and assessed data to promote insight into customer buying habits.
• Responsible for reconciling all budget activities for fleet, global fleet shipping, general invoicing fromevents and other expenditures.
• Developed processes to help improve operational efficiency and enhance Pre-Owned sales teamproductivity.
• Develop brand performance presentations that accelerate business understanding and promotionalinvestment.

Atlanta, GA, US

• Grossed over $23.5% in new sponsor accounts and over $31% in existing sponsor renewals for all ofGeorgia State University Athletic Sports teams.
• Enhanced portfolio of brands by leveraging key B2B partnerships and assets through leadership onactivation, importing and exporting ideas for brand activations.
• Executed of sponsorship branding: print material, signage, promotions, website, radio, tickets, andspecial events.