- Responsible for meeting deadlines in a fast-paced and competitive environment- Manage and record all transactions and payments in QuickBooks- Responsible for creative designs, marketing strategies and campaigns (prior to 2018), including building social media platforms, which resulted in increased new and repeat business - Help drive and meet, or exceed, monthly sales goals while acquiring new leads- Responsible for progress and completion of new and existing accounts; maintain a positive relationship with the client and build a mutually beneficial relationship- Responsible for shipping and tracking completed orders- Supports Owners with daily operational functions, including, but not limited to - supplying Sales Representatives with potential new leads, tracking new leads, answering the phone and performing various other clerical duties

- Accurately achieved berthing fleet cabins by reviewing inventory necessities based on guest to crew ratio- Managed day-to-day developmental issues for onboard crew- Researched and updated all staff berthing manifests needed to comply with Maritime Law- Worked directly with captains and officers to achieve fully staffed vessels

- Answered calls and helped to plan and book customer travel arrangements, addressed customer inquiries and offered upsells, solved problems and provided new product information- Effectively communicated with, and supported sales and marketing and administrative teams on a daily basis- Ensured superior customer experience by addressing their concerns, and demonstrating empathy and resolving problems on the spot- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently- Helped drive and achieve monthly sales goals

- Part of the 2D and logistics teams, responsible for developing the brand identity and logo- Responsible for scheduling and leading meetings to successfully launch the exhibition

- Managed a team of 5-8 people- Executed training programs- Streamlined workflow- Responsible for sales, money transactions and customer service