Cathy Maris Email & Phone Number

South Carolina, United States

South Carolina Health and Life Insurance Agent, Contractors

At Home

Sales associate, Technical support and Customer Service for a major electronics sales corporation, supporting online portable entertainment devices.

Fort Mill, SC

Teletech Corporation

Online Sales for Major Electronic Sales Company. This was a seasonal part-time position providing Customer Service and Sales in Computing.

• Responsibilities included installation management and coordination of optical, ethernet and internet circuit projects for large telephone customers.
• Single point of contact for Sales Team and Wholesale Order customers (e.g. AT&T, Bell South, SVC).
• Worked to coordinate efforts between Designers, Provisioners and Technicians, facilitating on-time delivery of a wholesale service order.
• Created order flow diagrams depicting interaction level for project touch points.
• Established key performance indicator of Due Date interval for measuring and improving customer satisfaction.
• Worked with engineering teams to resolve connectivity issues.

Alpharetta, GE

• Responsibilities included leadership role on Service Delivery Engineering Call Center.
• Managed testing of digital and analog data circuits in order to enable delivery of service to customer locations.
• Interfaced between Sales Team, Provisioners, Technicians, and Engineers as central point of contact for coordination of project activities.
• Performed issue resolution, problem determination and escalation activities, in conjunction with field counterparts.
• Provided resource scheduling for technician workforce with regard to project implementations.
• Created training material covering group work processes.

Fine Aft

While an employ of MCI, I took courses from MCI University on Circuit testing and Network design, Switch and DACs equipment and Routers.

Fine/Studio Arts, General