Cathy Maris Email & Phone Number

South Carolina, United States

South Carolina Health and Life Insurance Agent, Contractors

At Home

Sales associate, Technical support and Customer Service for a major electronics sales corporation, supporting online portable entertainment devices.

Fort Mill, Sc

Teletech Corporation

Online Sales for Major Electronic Sales Company. This was a seasonal part-time position providing Customer Service and Sales in Computing.

Responsibilities included installation management and coordination of optical, ethernet and internet circuit projects for large telephone customers.• Single point of contact for Sales Team and Wholesale Order customers (e.g. AT&T, Bell South, SVC). • Worked to coordinate efforts between Designers, Provisioners and Technicians, facilitating on-time delivery of a wholesale service order.• Created order flow diagrams depicting interaction level for project touch points.• Established key performance indicator of Due Date interval for measuring and improving customer satisfaction.• Worked with engineering teams to resolve connectivity issues.• Helped customers evolve to a smart, predictive and proactive service operational model based on best practices, skills, services, and tools.

Alpharetta, Ge

Responsibilities included leadership role on Service Delivery Engineering Call Center.• Managed testing of digital and analog data circuits in order to enable delivery of service to customer locations.• Interfaced between Sales Team, Provisioners, Technicians, and Engineers as central point of contact for coordination of project activities.• Performed issue resolution, problem determination and escalation activities, in conjunction with field counterparts.• Provided resource scheduling for technician workforce with regard to project implementations.• Created training material covering group work processes.• Trained, motivated, developed and mentored junior level team members into productive call center associates.• Received Star Performers Award for creation of 3-volume training manual that became used company-wide.

Fine Aft

While an employ of MCI, I took courses from MCI University on Circuit testing and Network design, Switch and DACs equipment and Routers.

Fine/Studio Arts, General