Craig Marston Email & Phone Number

London, England, Gb

Delivery of the Paytia solution set to a global marketplace allowing businesses to NOT have to ask their customers to risk reading out their payment card details over a telephone calls, chat sessions, web or video calling.My primary responsibility is to establish and deliver to the company’s overall global vision, with emphasis on delivering a scalable, well-architected platform as a service that can be adapted to new markets quickly and can deliver new Paytia and partner product content as upsell add-ons. To enable this, I deliver an effective digital strategy that serves the needs of Paytia, its partners, its end customers, its employees and its shareholders.I am also responsible for all development initiatives and the management of on and offshore development resources for telephony SIP services, web portal and API services. I also oversee the businesses global PCI-DSS Level 1 certifications and UK government certification requirements.

Gradeon deliver compliance, transformation and security as a service for our business partners. Using our framework approach we are able to get things done quicker by providing the right advice and assistance at the right time by drawing on our team of professionals. We help our customers cut through the red tape, re-prioritize and to understand return on investment and total cost of ownership in projects that currently just seem to appear like an endless, unbudgeted cost.

Working to deliver bespoke compliance and technology packages to assist business customers through the minefield of compliance and business automation.

Camberley, Surrey, Gb

Providing global inbound numbers and real time bespoke reporting and number management. Value add services such as load balanced call distribution, ACD, IVR, PCI-DSS compliance, call recording, CSAT and others.

Solutions delivered from our global solution deployment across 22 data centres.1. Archiving of historic call recording data into our PCI-DSS Level 1 certified environment.2. Capture of live call recordings into our PCI-DSS Level 1 certified environment.3. Live agent credit card processing services where we remove the need for the agent to be exposed to the customer’s credit card details during a live payment transaction.4.Mobile telephone call recording and retention.

Marske-By-The-Sea, Gb

Working with high value customers to identify spend patterns across IT, Data and telecoms services, then to re-negotiate current contracts and then deliver real savings.Optimal also include strategy planning to ensure any negotiation is in line with the correct direction for communication convergence.

ATS deliver solutions to automate the handling of credit card payments and suppressing the credit card number and CVL code from live agents. We also specialise in delivering high value, rapid deployment web centric business process tools. Solutions are designed around the businesses processes and rule sets giving a single agent screen enriching data from multiple backend company wide databases.

Communications analysis for cost reduction. WAN design and recommendation.

Anaysis and delivery of savings for IT and telecoms for clients with £5million turnover and above.

Communications Consultancy to deliver Voice services to an existing customer base.

Communications consultancy

Designing and delivering business process automation workflows centred around document management, sign off, escalation and electronic capture. Using Hyland Software's OnBase, RightFax, KoFax and Readsoft document capture to deliver fully automated workflows for document delivery and processing.

billing services, IT support and Sales for prefix LCR dialler boxes.

Working with least cost routing telephony solutions for businesses and residential customers.

Ba Hons, Buisiness

Education record