Serving financial and banking business domain clients to partner with digital product and technology leadership to define product needs and manage agile scrum-based product delivery for a customer facing commercial/corporate lending financial statements collections portal. Lead as the primary owner stakeholder and manage the product vision, requirements, backlog, and scrum team deliverables. Work across scrum master, BSA, QA, and development resources to collectively define appropriate and complete user stories and acceptance criteria. Plan and outline product roadmap and timeline. Work across multiple other teams to coordinate and prioritize dependencies and other product integrations. Provide thought leadership and guidance relating to customer experience and desired user experience outcomes. Provide informed product guidance and decision making across all steps of the product delivery lifecycle. Set tone, process, and quality expectations for the agile scrum delivery team and their work. Review and accept all tested/completed work in the scrum team. Perform final business validation testing, quality assurance, and sign-off for all changes - including night of release final user acceptance testing. Assist with project management and compliance process coverage.

Serving financial and banking business domain clients to provide product based, client-centric consultation and services related to business and requirements analysis and agile scrum based product delivery; as well as identify and pursue key IT business value addition opportunities - particularly in the Commercial/Corporate credit card program management landscape. Consult with both the product team and the delivery team to compose comprehensive and complete product backlogs, user stories, and acceptance criteria. Master and leverage agile scrum based delivery tools such as Jira and Confluence. Enable comprehensive capture of requirements at all layers of the technology stack including customer/user experience, APIs, backend, and infrastructure. Provide detailed knowledge support to development and QA resources for comprehensive and defect-free delivery of features. Ensure that the user stories and product backlog complies with governance and compliance standards as set by the organization. Provide support and analysis efforts for new business opportunities and offerings. Additionally, provide support and consultation on matters relating to IT solution architecture; software functionality planning and execution; software functional testing; and project management and delivery.

Utilize compounded business domain and technical knowledge and consult with cross-functional business and technical teams to analyze, propose, define, and deliver business technology improvements and systems for utilities clients.

Own and manage, or otherwise collaborate on, all functional aspects and coordination required for complex IT product delivery including but not limited to: functional design specifications, product backlogs, user stories, wireframe designs, user-interface designs, integration flow diagramming, and data ETL approaches.

Serving utilities business domain clients to provide product based, client-centric consultation and services related to business and requirements analysis with a focus on customer service management and digital transformation; as well as identify and pursue key IT business value addition opportunities. Provide solution analysis and functional leadership for customer facing, digital web deployments. Provide support and analysis efforts for new business opportunities and offerings. Additionally, provide support and consultation on matters relating to IT solution architecture; software functionality planning and execution; software functional testing; and project management and delivery.

Served with IT infrastructure management group to analyze and compose technical solutions which meet business and technical demands. Provide project ownership and championship for miscellaneous technical systems research and proof of concept pursuits.

Assisted with daily library operations.

Managed, published, and generated web-content including website content, email content, and marketing content.