Chris Mathis Email & Phone Number

United States

- Provide pre and post sales support of architected solutions- Define selection criteria for new Managed Services Provider Platform that meets the requirement of the customer for the purpose of contract retention. Evaluate and test product to ensure integration with existing infrastructure while maintaining expected level of service.- Engagement in severely complex problem resolution- Technical Project Management- Process Improvement- Managed Services tool evaluations and development- Interface with leaders and executives on technology strategy

Plano, Tx

Support Avaya Private Cloud Service’s customers, this includes UC, CC, Video, Data Networking, and Security. Provide proof of concept lab testing and demonstrations to Fortune 500 companies for the purpose of evaluating and testing Avaya products. Travel globally to customers sites to support customers from a pre-sales to post-sales perspective. Fully responsible for the HP/Avaya APCS lab environment, from design to support, including maintenance and patching. - Support of Avaya based solutions, including but not limited to :S8800 Media ServersAvaya System/Session ManagerG430/G450 Media GatewaysCovergence/Acme Packet SBCs

Responsible for support of Citi's global voice infrastructure. Including, design assurance, implementation, and operational support of Avaya based solutions, including but not limited to:S8800 Media ServersAvaya System/Session ManagerGXXX Media GatewaysCovergence SBCsResponsible for resolution of severely complex issues.