Matias Baez Email & Phone Number

Chicago, Il, Us

Fulton Mkt. Chicago, Illinois, Usa

• Cultivate a sense of community within the store by nurturing connections to enhance the shopping experience for our guests.• Proactively assisting customers through personalized education and engaging demonstrations to ensure a memorable and enriching shopping experience.• Effectively managing day-to-day operations with a focus on optimizing efficiency and fostering a positive work environment.• Exemplifying the brand's ethos "to enable and inspire more people to spend time in nature" and values through every interaction, thereby reinforcing its identity and commitment to excellence.• Proficiently handling retail transactions with accuracy, professionalism, and a customer-centric approach.• Diligently stocking products and coordinating deliveries to ensure adequate inventory levels and seamless replenishment processes.• Upholding high standards of cleanliness and organization to present a welcoming and visually appealing store environment that enhances the overall customer experience.

Chicago, Illinois, United States

• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.• Responsible to maintain the security of cash, credit card transactions, and guest information.• Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Chicago, Illinois, United States

• Delivered legendary brand experience by engaging, developing and maintaining relationships with customers.• Seamlessly moved between all areas of the store whilst delivering consistent world-class service.• Drove sales by effectively uncovering the customer’s needs and presenting range solutions. • Helped Rapha Chicago to achieve the world wide award for the highest in store NPS score of the year.• Maintained the highest Visual Merchandising standards.• Assisted in the planning and delivery of store Events.• Supported the team and work together to create an inspiring and positive working environment.

Chicago Illinois

• Checked guests in and out of room.• Provided accurate and appropriate information to guests and customers.• Inputed and retrieved information routinely from computer systems with electronic and numerical codes.• Made appropriate selection of rooms based on guests needs.• Responded to guest requests and handle guest issues or report complaints to management.• Remained calm and alert, especially during emergency and/or heavy hotel activity.• Promptly answered telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.• Effectively dealt with internal and external customers, some of whom required high levels of patience, tact, and diplomacy to defuse anger, collected accurate information and resolved conflicts.• Answered guest questions regarding area or hotel, outlet information and services.• Greeted and welcomed guest as they arrive to the hotel.• Performed different duties related to the hotel parking.

Misiones Province, Argentina

• Received and verify invoices from suppliers for previously bought merchandise.• Inputted data in billing website of supplier.• Made deposits through ACH to supplier based on amount of invoice or bill.• Maintained the billing system and listing of accounts payable.• Monitored Ambiance’s incomes and expenses on bank account.• Visited homes or businesses of clients to council.• Demonstrated finished product whilst replying to any client inquiries.• Followed up with any complaints by re-visiting home to produce new results. • Oversaw production of products needing extra attention done by third parties.• Assisted staff in store front as needed. • Answered inquiries made by clientele on website, email account and social media.• Traveled to expositions around the area and internationally to gain more knowledge and new products about interior design industry.

Misiones Province, Argentina

• Organized and managed logistic operations. • Contacted guests and suppliers for questions and requests via e-mail/phone.• Worked with various teams within the kitchen, housekeeping, drivers, managers and supervisors to fulfill guests needs.• Purchased ingredients and supplies required for the company's efficient operation on a daily basis.• Arranged ground transportation of supplies and guests if necessary.

Misiones Province, Argentina

Secretary in charge of case file follow-up, presentation of several legal notes while studying Laws at UNNE.• Created, formatted, proofread, edited and finalized a variety of legal documents; including correspondence, charts, motions, briefs, pleadings, contracts, letters and memoranda.• Organized our lawyer's document management system, court filings, deals, closings and overall workflow.• Met and greeted all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach.• Answered all incoming telephone calls made to the firm, by following firm and ensuring communication at a professional level.• Performed a broad range of clerical duties that required knowledge of legal procedures and terminology.• Prepared documents, maintained files and calendars, schedules appointments and meetings.• Prepared legal documents and correspondence from draft or dictated text.• Performed hospitality assistance such as providing coffee, water, as needed.