Chris Matlala Email & Phone Number

• Diagnose and resolve day to day technical issues.
• Escalate IT issues to global IT Infrastructure team where necessary.
• Responsible for managing local IT Inventory.
• Provide remote support to users in other regions.
• Undertake small to medium-sized IT projects as instructed by the regional/global team.
• Support and maintain network & Server room under instructions from the global team.

South Africa

• Logging and processing support calls.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Troubleshooting and resolving computer software and hardware faults.
• Setting up hardware and software in optimal configurations to meetnetwork performance requirements.
• Doing basic Microsoft SQL server administration implementing security, implementing high availability
• Hardware, Software and Cabling Implementation.

Gauteng, South Africa

Executing duties in accordance with ITIL guidelines Logging calls with external providers where and when necessary Performing troubleshooting and minor repairs to PCs Creating and managing accounts on Active DirectoryComputer assemblyProactively monitoring backups and backup logs Give root cause analysis on incidents Compiling daily reports for the IT.