Chloe Matthews Email & Phone Number

Rockledge, Florida, Us

• Processing customer service requests in Ivanti and creating tasks for application builds, modifications, transfers and removals for the various support teams within Health First; • Processing Terminations for users submitted by HR and disabling and wiping accounts of users who have left Health First via a Powerscript;• Welcoming New Associates and Rehires to the Health First family at New Associates Orientation in person at the Health First HR site; • Working very closely with HR when confirming and updating users' personal information in Multitree, i.e., last name, phone number, role etc in the system; • Investigating urgent issues submitted by users, Managers and the Service Desk in the form of Incidents in Ivanti; • Communicating effectively with users and other analysts and engineers via Microsoft Teams, Jabber/8x8, email and face-to-face;• Assigning and revoking roles to various applications and Microsoft licenses via the RBAC system; • Being in on-call rotation to assist the Service Desk when customers call in for urgent IAM assistance after hours using the x-Matters platform; • Using the Microsoft Admin Center to create and assign users to distribution lists and company shared mailboxes, as well as converting terminated user's email addresses into shared mailboxes for managers to access; • Using Microsoft Azure to fix Microsoft Authentication issues for users at NAO and to use as a point of reference for user's Active Directory access;• Submitting both Providers and Clinical Staff into the Privia Connect platform for Athena application builds and deleting active users when terminated from Health First;• Deactivating/deleting Associates, Providers and Contractors from various hospital/clinic based applications including Orchestrate, Teletracking, Vocera, T-Systems, Soft Lab, Trace and Wellsky; • Building and deactivating Providers in the Dragon platform respectively;• Various other projects delegated by my manager from the IT leadership.

Rockledge, Florida, Us

Same duties as previous contract.

Rockledge, Florida, Us

• Creating, updating, assigning and resolving request tickets in the Ivanti ticketing system;• Main focus is on New Hire, Modify and Termination tickets for associates;• Creating multiple tasks for each ticket that are assigned to various teams in Health First to enable access to the many systems that are used by the associates of the organisation;• Creating and then resolving tasks that are assigned to the Access Management team once they have been completed;• Using Active Directory Admin Centre to copy paste the ‘AD member of’ info for each associate into the termination ticket so that access can be revoked by the teams before an account is deactivated;• Using PowerShell as part of the termination process to deactivate associate accounts from certain systems;• Using NetIQ Manager to expire the password for the recently deactivated account;• Using MS 365 Admin Centre to check the status of each associate’s MS office product licence after deactivation and remove the licence if it’s still there;• Using Active Directory to give associates access to drives, applications and AD groups once they have been granted by the various teams;• Using Health First’s bespoke Multitree Viewer in the processes of the request tickets to see which accounts are inactive and mark down any changes that need to be made to an associates account, for example an email change or name change;• Communicating with managers via Outlook across Health First to gain additional information for tickets if needed and using Jabber to communicate with members of the team;• Using Excel to view documentation about the many processes of the role.

London, England, Gb

• Assigning, updating and closing tickets on Shell’s Service Management ticketing system ServiceNow;• Being the first point of call for customers of many different levels concerning asset returns and re-deployments; • Keeping an open line of communication via Outlook, Skype and face-to-face with the other businesses within Shell and working with them to resolve issues that develop and answer any questions they might have;• Providing Onsite Support Staff cover for other members of the team at other London sites;• Using Excel spreadsheets to keep track of asset/peripheral deliveries across the business;• Using Shell's Real Estate postal system to send assets to different sites for re-deployment and send peripherals to other sites and customer homes;• Keeping track of all assets/mobile phones returned to the site using Excel spreadsheets and then managing the wipe/disposal process for said equipment;• Various projects that were delegated by senior members of the team;• Any other issues that come up.

• Setting up meeting rooms for colleagues by testing the audio and visual connections and checking that the conference phones are in working order and also moving the furniture and walls ready for company meetings;• Supplying and upgrading hardware and installing software for colleagues and visitors;• Setting up Cisco phone profiles and voicemails and deleting old profiles from the system;• Conversing with Knoxville head office to resolve issues in the London office via Outlook, Skype, Zoom and telephone;• Speaking to other colleagues in the office via the telephone, Skype and Outlook to address issues and requests;• Creating, assigning and closing tickets via the ServiceNow ticketing system;• Using PeopleSoft to order hardware needed for colleagues in the office;• Accessing and saving work related shared documents via Box;• Contacting Lenovo to arrange for technicians to come to the office to fix hardware problems with the ThinkPad and ThinkCentre computers;• Imaging new laptops delivered and reimaging existing laptops ready to go back out into the office;• Attending meetings via Zoom and Skype with other sites to discuss new technologies to be implemented across the company and;• Addressing any other issues and requests that need attention.

London, Gb

• Using the college system to confirm enrolments and visa status' of students requesting documents;• Using the college bespoke online database to print documents requested by students via eService;• Using the college system to generate transcripts and confirmation of degrees for Undergraduate, Postgraduate and PhD students;• Printing, stamping and scanning to email batches of student documents;• Sending documents to students by post and email (Outlook);• Replying to student emails about requests and enrolments (Outlook);• Answering phones and speaking to students about document requests.

Bachelor’S Degree, Information Technology

Bachelor'S Degree, Information Technology And Film Studies

Btec, Information Technology

A Level, Health And Social Care

Education record

Education record