Christopher M. Email & Phone Number

Michigan, United States

St Louis, Missouri, Us

• Delivered advanced technical support for critical incidents, resolving complex issues across enterprise environments.• Cultivated and sustained strategic relationships with enterprise clients, serving as a trusted advisor on IT infrastructure and cloud solutions.• Spearheaded escalations, collaborating with cross-functional teams and Microsoft to drive resolution of high-priority issues within SLA targets.• Authored and maintained comprehensive documentation on issue resolution, best practices, and client environments, enhancing team knowledge transfer.• Advised clients on strategic architectural enhancements and performance optimizations, leveraging industry best practices in cloud and infrastructure management.

• Led the strategic deployment of Microsoft Intune and Microsoft Defender for Endpoint, enhancing device management and strengthening security across the organization.• Achieved significant efficiency gains by leveraging Azure PowerShell 5 to transition Microsoft 365 licensing management from individual to group assignments, optimizing resource allocation.• Seamlessly integrated legacy systems with Azure cloud accounts (Entra ID, formerly Azure AD) to optimize system integration and user access management.• Strengthened security by implementing Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC), ensuring a more secure environment and improving access control measures.• Successfully transitioned email services to Exchange Online, completing the project under budget despite significant challenges.• Developed and enforced Active Directory (AD) policies, standards, and procedures, ensuring organizational security and compliance.• Facilitated cross-functional team communication and stakeholder updates, ensuring the successful delivery of multiple projects.

Troy, Michigan, Us

• Revolutionized SharePoint Online environments by mastering site creation, document libraries, lists, and workflows for optimal performance, improving collaboration and productivity across teams.• Designed and deployed advanced PowerApps solutions, integrating with SharePoint and SQL, driving transformative business outcomes and operational efficiencies.• Engineered cutting-edge automated workflows using Power Automate, achieving seamless integration with Microsoft 365 and external platforms for enhanced system functionality.• Enhanced system efficiency through strategic Azure PowerShell 5 scripting for precise resource management, tagging, and automation, reducing manual overhead and improving accuracy.• Transformed document and email workflows with innovative Power Apps, integrating SharePoint Lists, Power Automate, and Microsoft Approvals, streamlining operations and increasing process efficiency.• Orchestrated a flawless migration to Microsoft Azure, ensuring zero downtime and uninterrupted business continuity while leveraging Azure IAM and Azure Key Vault for secure access control and data protection.• Boosted productivity by modernizing mail merge and notification systems with Power Automate, delivering enhanced efficiency across key communication processes.• Optimized Microsoft Teams deployment by implementing stringent policies and advanced app configurations, improving collaboration while ensuring compliance with organizational standards.•Elevated email delivery performance through the strategic use of SendGrid API, ensuring reliable communication at scale.• Demonstrated expert-level mastery in SharePoint and Azure, combined with exceptional communication skills in M365 environments to support cross-functional teams and project delivery.• Streamlined user access management by architecting and overseeing sophisticated Organizational Unit (OU) hierarchies in Active Directory, ensuring security and proper access control throughout the organization.

Southfield, Mi, Us

• Pioneered the full-scale migration and virtualization of on-premises servers, delivering unprecedented operational efficiency and performance gains.• Ensured impeccable data center operations through strategic leadership and seamless cross-functional team coordination.• Revolutionized the onboarding experience by optimizing Microsoft Active Directory, O365, Exchange, and Outlook configurations, significantly enhancing process efficiency.• Fortified network security and compliance with cutting-edge software deployments and rigorous adjustments to security settings.• Dramatically improved IT service response times and server performance by spearheading the transition to Microsoft Hyper-V, deploying advanced Full-Disk Encryption, and integrating a high-impact Zendesk Support-based Help Desk Ticketing system.

Rochester Hills, Michigan, Us

• Spearheaded daily operations of communication systems and devices, ensuring flawless and uninterrupted technological performance.• Resolved complex system issues involving Microsoft Server 2008 R2, Microsoft Exchange 2003, and Active Directory Domain Services with precision.• Transformed organizational efficiency by optimizing help desk ticketing processes and streamlining inventory management.• Implemented comprehensive backup and recovery strategies, fortifying data security and enhancing operational resilience.• Executed daily system backups, orchestrated offsite tape storage, deployed cutting-edge laptop encryption, and ensured continuous updates to HDMS billing system software.

Bachelor Of Applied Science - Basc, Cloud Computing

Associates Of Applied Science, Medical Insurance Specialist