Povided assistance to home owners/borrowers who are in default, or who are in imminent danger of going into default. Identify and qualify mortgagors who are eligible for Loss Mitigation or appropriate Loan Work Out eligibility under the Bank’s and Investor mitigation programs. Perform various reporting and monitoring duties. Interpret financial documents, including but not limited to: federal and state tax returns, credit reports, mortgage applications and loss mitigation workout packages. • Analyze appraisals and broker price opinions to verify accuracy• Analyze multiple strategies and financial documentation to determine the most effective loss mitigation alternative. • Identify and submit qualifying loss mitigation cases to appropriate investor/insurer.• Prepare necessary documentation to complete repayment plans, forbearance plans and loan modification agreements in accordance with investor/insurer guidelines. • Manage approved loss mitigation workouts including; Monitor receipt of signed repayment/forbearance plans and loan modification agreements. Monitor the approved repayment/forbearance plans on a monthly basis. Monitor reimbursement of corporate funds from investors/insurers. File and monitor mortgage insurance claims for loss in accordance with investor/insurer guidelines. Submit and monitor investor reimbursement claims for corporate advances. Convey FHA/VA properties to the appropriate agency in accordance with insurer guidelines and timelines. Analyze month end delinquency reports. Prepare month end reports and report monthly delinquency to investors.

Evaluated default mortgage servicing loans during the Claim Review process, to determine if all required loss mitigation activities were handled and documented in accordance with the requirements of HAMP, proprietary modification or other programs' requirements. Ensured that all required processes and procedures were followed; system of record notated, documentation available/imaged and appropriate borrower communication (verbal and written) was performed accordance to SD Directives/Internal Operating Procedures.Reviewed files in their entirety, and provided a recommendation whether or not any errors, misrepresentations or other deficiencies that may be identified in the review resulted in financial injury to the borrower or the mortgagee.

Evaluate the internal control environment of five states, 13 districts and 119 branches with a portfolio of over $600 million.

Led and oversaw a team of four financial representatives/customer account specialists and a portfolio of over $8 million. Maintained productive work environment, oversaw talent management process and evaluated performance. Extended loan/retail credit, evaluated risks, underwriting, closed loans and collected past due accounts including foreclosures and other loss mitigation procedures. Prepared and analyzed branch reports for profitability and performance.Maintained awareness of company policies and procedures, Federal and State laws and regulations to ensure compliance by all staff members. Monitored and controlled all branch activities for profitability.Developed new and maintained existing partnerships with local business and corporations. Certified elevator for branch manager candidates prior to their consideration for promotion.

Performed all aspects of lending operations including taking applications, credit evaluation, underwriting, closing /servicing of all consumer loans and residential mortgages. Leaded the team in collections of past due accounts including foreclosures and other loss mitigation options.• Awarded employee of the month on a regular basis. • Actively marketed branch services to small businesses and corporations. Responsible for selling all branch products including consumer loans, mortgages and insurance. • Consistently maintained position of top loan producer in a district consisting of up to 50 employees. • Prepared and analyzed branch reports, maintained records. Operated cash drawer, processed payments and bank deposits, performed other daily cash drawer functions while safeguarding cash. • Assisted in the on-going training of branch employees.