★ Review and process ophthalmic surgery requests ► This task requires attention to detail, a deep understanding of the company's infrastructure, an advanced understanding of ophthalmic care (non-clinical), and computer skills. ★ Assist other departments with special projects ► I am known for my analytical and Excel skills, and have lots of knowledge and experience in many areas of the company, so am often solicited for help on various special projects.

★ Launch new Hawaii branch ► After only having been at the company for less than two years, they chose me to help set up their Hawaii branch. This task required leadership, dependability, critical thinking, advanced IT skills, the ability to work under pressure, adaptability, professionalism, and a strong understanding of the company as a whole and the ability to learn quickly. ★ Adapt company to local regulations ► The company works in a highly regulated industry, and each state may have varying policies and laws. I continually researched and monitored relevant local regulations and ensured the company maintained consistency. ★ Utilize technology to more efficiently execute administrative processes ► Through the use of creativity, forecasting, analysis, and computer skills, I found better ways to execute operating processes in a more efficient, consistent, and professional manner. This resulted in time savings and error reduction. ★ Assist clients with payment and administrative inquiries ► This position was unique in that is required many hats to be worn each day. I assisted clients with administrative processes, payment processes, policies and procedures, urgent matters, medical emergencies, and many other situations. This required critical thinking, the ability to work under pressure, confidence, professionalism, and multi-tasking skills. ★ Provide remote assistance to Florida branch in the event of natural disaster ► Given my extensive knowledge in multiple areas of the company, I was a key asset in helping the Florida branch operate when their resources were limited during hurricane season.

★ Lead the evening team and ensure department operates smoothly ► During this shift, the rest of the company had gone home, so it was up to me to know how to handle any situation that came up. This required me to be a leader, knowledgeable, confident, and professional. ★ Train and guide new team members ► During this time the company was going through an explosive growth period in which many new employees needed to be hired at once. I used my technical knowledge, organizational skills, leadership, and empathy to train many people in a short period of time, in a consistent and effective manner. ★ Identify department challenges and propose/develop solutions ► The company has a very open-minded and forward-thinking culture, and employees are encouraged and empowered to identify departmental challenges, and propose and implement solutions. I routinely did this using my creativity, analytical skills, extensive Excel knowledge, and ability to identify inefficiencies and risk.

★ Review and process vision and medical benefit utilization requests ► This task required me to be good with computers and working with multiple software systems at once, in addition to complying with several policies and procedures, in a timely manner. ★ Assist clients with insurance benefit inquiries ► In addition to processing paperwork and administrative tasks, I was required to frequently answer phone calls from clients to assist them with inquiries. This required excellent communication skills, confidence, intelligence, professionalism, and the ability to think on my feet.

★ File and verify student veteran enrollments★ Help student veterans with enrollment process★ Assisted certifying official with Veterans Affairs audit

★ Manage 44 million dollar property account★ Process and track operations for division★ Supervise and evaluate multiple teams of Marines★ Reconcile physical and electronic inventory for annualinspections