Chad designs and implements customer and product strategies for companies that drive deeper and more profitable relationships with their customers. He specializes in cross-channel customer experience strategies and product development in industries including financial services, healthcare, property and casualty insurance, telecommunications, consumer products, industrial products, and advisory services. Chad has directed a number of initiatives with large client and consultant teams that help companies forge trusted relationships with their customers, with roadmaps with business cases that deliver upon their sales, marketing, and servicing vision.In addition to his work at Jabian, Chad also serves as Chair of the Technology Association of Georgia's CRM society, and member of TAG's Leadership Council. Chad is also a contributing columnist for MarketingProfs.com and TAGThink.com.Specialties: Online experience strategy, new product innovation, customer servicing strategy, customer insight development, strategic planning, business architecture, growth strategies in sales and distribution, strategic planning, and program management.
Listed skills include Strategy, Management Consulting, Crm, Program Management, and 17 others.