Caitie Mccollow Email & Phone Number

Amsterdam, Nh, Nl

Creative writing & Voice-over services

Amsterdam, North Holland, Netherlands

Own tactical planning and execution for Strategic initiatives driving outcomes that result in operational efficiencies. Manage multiple parallel Operations initiatives, with cross-functional teams, maintaining a focus on priorities and quality -- Making sure the right work is getting done and the work is getting done right. _____* Designed a global employee on-boarding program that enabled new hires to reach full ramp 35% faster.* Created, introduced and facilitated an… Show more Own tactical planning and execution for Strategic initiatives driving outcomes that result in operational efficiencies. Manage multiple parallel Operations initiatives, with cross-functional teams, maintaining a focus on priorities and quality -- Making sure the right work is getting done and the work is getting done right. _____* Designed a global employee on-boarding program that enabled new hires to reach full ramp 35% faster.* Created, introduced and facilitated an internal product launch process which enabled company wide understanding of new and upcoming product releases — closing the knowledge gap across departments and driving cross department collaboration. * Managed from ideation to execution an intensive product discovery and research processes, introducing a newly formed product team to do agile research and discovery processes as well as supporting the learning and development of up-skilling product managers to be comfortable in this process. 70% of the research outcomes were translated into long term department strategies and a high-level roadmap for the product team and direction for the business. * Led and organized deep dive learning sessions during M&A and built out a knowledge repository while building key relationships. Leading to highly aligned teams which accelerated post-acquisition integration activities.* Ran a cross functional Operational sync to escalate cross departmental issues, projects and updates. Ensuring alignment, visibility, and proper prioritization across the senior leadership team and shared decision making across the company at a leadership level.* Founding member and leader of a group of six individual contributors tasked with developing mission, vision and values with the goal of unifying the company culture post-M&A. Follow up surveys showed employee engagement had increased by 20% and new cultural values became a key part of management decision making. Show less

Amsterdam, North Holland, Netherlands

Operationalized each step of the customer support lifecycle focussing on agent efficiencies, data and system connections, as well as building out shared knowledge and communications around the product and its releases for the company to leverage. _____* Evaluated, configured, and implemented a support chatbot which resulted in a 90% reduction of one touch tickets and a total savings of $150k a year on support resources. * Rolled out and managed a new ticketing process… Show more Operationalized each step of the customer support lifecycle focussing on agent efficiencies, data and system connections, as well as building out shared knowledge and communications around the product and its releases for the company to leverage. _____* Evaluated, configured, and implemented a support chatbot which resulted in a 90% reduction of one touch tickets and a total savings of $150k a year on support resources. * Rolled out and managed a new ticketing process, increasing agent efficiency by 30% and improving our SLA compliance from 80% to 99%.* Procured, designed, launched and managed a product walkthrough tool, enabling CSMs to onboard new customers at scale. * Managed, wrote and edited external product and support knowledge base, increasing the ability for self-service and product adoption.* Developed, launched and managed a new process for communicating relevant information on upcoming releases, which allowed customer facing teams to be more proactive in informing and engaging customers.Procured tooling and designed platform localization process which increased new region roll out efficiency by simplifying engineering efforts and saved an estimated $45,000 in translation services. Show less

Amsterdam Area, Netherlands

Share-net is the international and Dutch knowledge platform for sexual and reproductive health and rights. Share-net’s mission is to strengthen linkages between research, policy and practice through sharing, generating, translating and promoting the use of knowledge for the development of better policies and practices in SRHR.______* Supported rebranding efforts, writing and editing copy, and development of marketing content in an intern capacity.* Planned, organized and hosted… Show more Share-net is the international and Dutch knowledge platform for sexual and reproductive health and rights. Share-net’s mission is to strengthen linkages between research, policy and practice through sharing, generating, translating and promoting the use of knowledge for the development of better policies and practices in SRHR.______* Supported rebranding efforts, writing and editing copy, and development of marketing content in an intern capacity.* Planned, organized and hosted several community of practice meetings, Share-Net’s presence at the International AIDS conference, and the UNESCO comprehensive sex education Guidelines Knowledge Session.* Worked with the Share-Net Board and community members to better connect university students to NGOs, by showcasing their thesis research and matching them to the needs of the organizations. Show less

Love Matters is RNW Media’s flagship sexual and reproductive health and rights (SRHR) program. The aim of the Love Matters Global Network is to scale-up the cumulative impact and resources of the program by facilitating collaboration and sharing expertise and innovation in online sexuality education.____* Conducted qualitative research on the reaction to an Indian online campaign which focused on Intimate Partner Violence. Field research was completed both online and in… Show more Love Matters is RNW Media’s flagship sexual and reproductive health and rights (SRHR) program. The aim of the Love Matters Global Network is to scale-up the cumulative impact and resources of the program by facilitating collaboration and sharing expertise and innovation in online sexuality education.____* Conducted qualitative research on the reaction to an Indian online campaign which focused on Intimate Partner Violence. Field research was completed both online and in India.* Worked closely with the PMEL team in the development of the research plan. * Devised and trained research team on the full coding manual and strategy. * Completed analysis of the coded data.* Made use of the fairly new qualitative research method of Netnography, and was inspired by discourse analysis to present my final findings to the campaign funder: Ideas 42. Show less

San Francisco Bay Area

Planned Parenthood delivers vital reproductive health care, sex education, and information to millions of people worldwide. Sex education is high quality teaching and learning about a broad variety of topics related to sex and sexuality, exploring values and beliefs about those topics and gaining the skills that are needed to navigate relationships and manage one’s own sexual health. Sex education may take place in schools, in community settings, or online. _____*Learned… Show more Planned Parenthood delivers vital reproductive health care, sex education, and information to millions of people worldwide. Sex education is high quality teaching and learning about a broad variety of topics related to sex and sexuality, exploring values and beliefs about those topics and gaining the skills that are needed to navigate relationships and manage one’s own sexual health. Sex education may take place in schools, in community settings, or online. _____*Learned alongside sex educators about current practices, how to assess curriculum critically, and what gender equality education looks like in practice.* Co-designed and administered workshops and community outreach programs.* Conducted in-depth logistical research and analysis on the current state of the art while utilizing epidemiological data to find trends in sexual health education practices. Show less

Flagstaff, Arizona Area

Worked with Coconino County Public Health Services as a team to establish a well-designed health incentive program.Provided leadership, training, and supervision to 40+ worksites who engaged in this program. Managed and edited proper reports based on program results using online database.

Master Of Science - Msc, Medical Anthropology And Sociology

Bachelor Of Science (B.S.), Public Health

Activities and Societies: Change club Vice President & Media Director