Cynthia Mcdonald Email & Phone Number

Wheat Ridge, Co, Us

Denver, Co, Us

Directing the lifecycle management of all IT & OT assets across the organization using asset class strategies aligned with the organization's long-term strategic plan.Subject Matter Expert creating and managing the configuration of CIs, assets, and consumables in the (CMDB). System Administrating discovery tools (MS Config Manager (SCCM), ServiceNow native and integrated discovery). Creating and configuring CI classes, categories, types, models, locations, and other tables, and mapping and synchronizing fields for consistency across tables. Performing import sets, transform mapping table fields, coalescing against a single field/unique identifier, building custom reports/exports to-from CMDBs and other EMSs, and customizing KPI dashboards. Running normalization reports, making manual adjustments. Continually analyzing and monitoring for accuracy, completeness and correctness of key attributes. Analyzing the history log to ensure all updates were processed, adjusting installs manually as needed. Making recommendations for customization, bug-fix, updates, and enhancements.Expert knowledge and experience managing software assets, including the many different types of major and minor publishers of COTS/GOTS, SaaS, COSS, FOSS (public domain, apache, BSD, MIT, GNU, LGPL, proprietary). This includes documentation, management and reporting on all software entitlements currently under contract with license metrics (per cpu, per core, per device, per/named user, network pools, and SaaS subscriptions), and licensing models (perpetual, concurrent, proprietary, network/floating, subscription, feature-based, cloud, custom). Accurately and appropriately planning for software spend based on usage data reports from SAM tools, SCCM queries, and user input, against legal/contractual terms. Optimizing flexibility and availability to users/budget owners, according to their needs, while protecting from unplanned true-ups/audits. Creating and managing audit response plans/defense.

Denver, Co, Us

Diagnosed and resolved technical hardware and software issues involving internet connectivity, cloud services, A/V services, legislative management software, HTML webpage and template management.Subject Matter Expert and escalation point for legislative management software.

Broomfield, Co, Us

Coordinated and negotiated hospital, physician (IPAs, PPMs, individual providers, multi specialty groups) and ancillary IT service agreements that are in accordance with corporate, health plan and legal guidelines.

Golden, Co, Us

IT Procurement ManagerIT Vendor ManagerIT Contract ManagerIT Software Asset ManagerIT Hardware Asset ManagerIT Disposition ManagerIT Project Manager

Carlsbad, Ca, Us

Managed company-wide assets and coordinated with other departments to consolidate configuration and deployment efforts and provide single-point of contact for customers.

San Jose, California, Us

Answered technical support requests from ADIC customers and partners on equipment and software including backup software, Brocade Storage Network Controllers (SNC) certified fibre topologies, Storage, Disk Arrays and automation products.

Phoenix, Az, Us

Recruited, interviewed, tested and recommended new technical support team employees based on the needs of the department. Trained and mentored all new hires.Diagnose workstations/operating systems, hardware, software, network, A/V, modem equipment, browser issues and plan, organize, coordinate, maintain, and ensure effective on-site and remote customer support services when necessary.

Scottsdale, Az, Us

Served as the first line of support (Tier 1 & 2) to internal Discount Tire end users of network, desktop, and enterprise applications.

Mclean, Virginia, Us

Oversaw the management of all IT assets throughout the life-cycle, including planning, procurement, configuration, deployment, maintenance including processing of RMAs, for the Phoenix Data Capture Center.Managed a team of 5 field engineers supporting all end-user and data center hardware and software.

Round Rock, Texas, Us

Provided first and second level technical support on Dell hardware and software applications from the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product. Lead mentor for technical support teams.Recognized for superior customer service and technical skills through the Dell Customer Advocate Award.

Bachelor'S Degree, Management Information Systems, General

Bachelor'S Degree, Sociology