As an IT Analyst at McMed CPR. I assist in technology repairs, troubleshoot issues, and ensure the smooth operation of the online platform and the equipment. I also deliver top-notch customer service to clients and instructors, answering their queries and resolving their problems.McMed CPR's main mission is to provide superior customer service through two key principles:To establish a long and mutually rewarding relationship based on trust, performance, and integrity and to build a “partnership" where we play an integral role in assuring that all of your organization’s needs are met.We envision this through an exceptional technological approach that results in long-lasting improvements.We pledge to keep it simple, informative, and cost-effective throughout our business liaison.In addition to my IT role, I have a passion for film production and have worked as a Production Assistant at Escobar Films for over a year. I have managed logistics on film sets, assisted actors with lines, and supported the Director and Executive in Charge with pre and post-production admin tasks. I have demonstrated problem-solving skills and flexibility in a fast-paced, creative environment. I am pursuing a BBA degree at Southern Connecticut State University School of Business, where I am learning the fundamentals of business administration and management. I am committed to continuous learning and bringing a positive attitude to team environments.