First understand the Why, then the right solution will follow. We need to be asking the right questions, and actively listening to the answers. That is the first step, to the best outcome.My experience includes:VoIP, and traditional Voice/Data.Worked with Cogeco on the original VoIP trials,Worked with Group Telecom to build and maintain the Carrier grade Voice and Data Networks, that support South Western Ontario.Worked with NuComm International to specify, design, and test, an Avaya VoIP network that tied together multiple Call Centres around North America, and a Call Centre in Manilla.Have worked with my present employer to deploy an Avaya VoIp network on an MPLS framework.Have worked with my team, to deploy and support MDM solutions, mobile smart devices, Contact Centre with greater than 99.999% uptime, for over a decade.Bottom line: It has to work reliably, and if the end user doesn't like it, they won't use it, so make sure the End User experience is very good.Specialties: Advanced Avaya administration, Elite Multichannel,MDM administrator, Android for Work administration, Maas360,Nortel Meridian Certified Administrator, Option 11c - 61c Experience,Advanced Avaya CMS Administrator,VoIP (Where it makes sense),-Cisco, Avaya Aura Messaging,Work on Norstars and BCM50 for fun
Listed skills include Troubleshooting, Telecommunications, Voip, Networking, and 46 others.
