Christine C. Email & Phone Number

Ogden, Utah

Clearfield, Utah

• Responsible for answering incoming calls, resolving complex and escalated customer issues, staff training and supervision, preparing procedural update materials, team reporting, and various special projects.
• Implementation of updated customer email communications program, including staff training and administration duties.
• Lead for Reimbursements Team; Improve processes to create company cost savings; see all personnel to optimal performance.
• Manage and monitor weekly metrics including team and individual service levels.
• Collaborate with various business teams across business channels to assist in the implementation of Single Sign On for AAA Insurance and AAA Emergency Road Service members; facilitate cross channel member support to.

Ogden, UT

• Directly responsible for managing day to day team operations, staff training and supervision, workflow coordination, establishing key performance goals, training curriculum development, staff evaluation, incentive.
• Has managed smooth and efficient call center operations; sees all personnel to their optimal performance.
• Develops and implements new programs and process, which have been integral in center’s continued success.
• Coaching and mentoring efforts have resulted in Net Promoter Score, Revenue Per Contact, and Overall performance scores growing by 5% to 15%.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Anthropology