Vice President Customer Operations
Current
Oct 2024 - Present
AeroLeads people directory · profile
Christopher Mcshane, Mba Email & Phone Number
Executive | Private Equity | US Veteran | Business Transformation
at
Scan.com
1 work email found
@sertasimmons.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive | Private Equity | US Veteran | Business Transformation
Location
Atlanta, Georgia, United States
Who is Christopher Mcshane, Mba? Overview
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Quick answer
Christopher Mcshane, Mba is listed as Executive | Private Equity | US Veteran | Business Transformation at Scan.com, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at sertasimmons.com and a matched LinkedIn profile for Christopher Mcshane, Mba.
Christopher Mcshane, Mba previously worked as Vice President Customer Operations at Scan.Com and Business Transformation Consultant at Intersect Technology Group. Christopher Mcshane, Mba holds Master Of Business Administration (M.B.A.) from Emory University - Goizueta Business School.
Company email context
Email format at Scan.com
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*@sertasimmons.com
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Profile bio
About Christopher Mcshane, Mba
I have built a reputation as a high-energy transformation business executive with a disciplined approach to operational excellence, consistently delivering results that exceed our company and customer’s strategic objectives. I am laser focused on delivering significant value creation by leveraging an entrepreneurial spirit, Lean initiatives, and execution-oriented mindset, breaking down silos and mobilizing cohesive teams with a common commitment and trust. My unique value proposition is built on a value-chain methodology creating a competitive advantage by encompassing Sales, Supply Chain, Customer Service, and Program Management while managing costs effectively. I deliver exceptional results in multiple functional areas and across diverse industries with grit, unrelenting focus, empowering leadership, and process improvements that transform the operating model, business, or customer experience. People come first, always. I recognize the path to success is accomplished by daily self-improvement, surrounding oneself with the right people, maintaining a disciplined approach to execution, and rewarding individuals and teams for their results. I am known for humility, teamwork, and tenacity.
Listed skills include Cross Functional Team Leadership, Business Development, Sales Operations, Strategic Planning, and 30 others.
Current workplace
Christopher Mcshane, Mba's current company
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9 roles
Christopher Mcshane, Mba work experience
A career timeline built from the work history available for this profile.
Business Transformation Consultant
Lead consulting and business advisory engagements for middle-market organizations throughout the southeastern United States
Oct 2023 - Oct 2024
Senior Vice President, Customer Experience
- Created and implemented the 1st enterprise customer experience strategy with a team of 140+ laser focused on improving NPS, customer loyalty, employee experience and supply chain resiliency, to reduce increase.
- Created a Voice of the Customer forum and a listening program for B2B and D2C businesses across 4 brands in North America.
- Overhauled operating model that eliminated $1.6M in SG&A and $1M in contact center costs.
- Created Inside Sales Team and Influencer Program generating $6M revenue in first 12 months and $8M in 2023.
Jun 2021 - Sep 2023
Vice President, Customer Experience & Supply Chain
Tasked with B2B transformational strategy and deployment reporting to COO. Launched new key performance indicators for B2B business with Net Promoter score that resulted in a 12 point improvement and reduced the time to close claims by 30% on average.Built Customer Portal for 3000+ independent retail partners for faster onboarding, order placement.
Sep 2020 - Jun 2021
Senior Director, Transformation
Led business development and merger transformation initiatives: Secured $50M Target business and $60M Costco business after leading new initiatives and building relationships with retailer decision-makers.
Sep 2019 - Sep 2020
Senior Director Supply Chain & Customer Experience
Captured and delivered $350M incremental product revenue in 1 years and reduced time to market by 66% in 90 days.Improved forecast accuracy by 12.6% across all customer channelsTransformed Sales Operations Team to Customer-Facing Supply Chain building first-ever CPFR model into the organization.
Sep 2014 - Sep 2019
National Account Manager
Startup LED company that was recognized as One of the Top 500 Fastest Growing Companies on Deloitte’s Technology Fast 500 2012 - 2014. Managed sales operations, strategic projects and demand planning for the retail and commercial channels. Provided on-site leadership at Mexico plant to drive operational supply planning and execution excellence. Owned the.
Feb 2011 - Aug 2014
Program Manager
Served as the executive leader of a $3B+ global defense contractor with 20k+ employees. Implemented successful cost, schedule, and performance management tools to improve P&L and operations.Selected for exclusive Mentorship Program based on outstanding performance and high potential.
Oct 2008 - Feb 2011
Executive Officer / Program Manager
Recruited by the 526th Intercontinental Ballistic Missile (ICBM) Systems Group ($6B annual funding; 400+ people) to lead team of 75 (military/civilian/contractor) through 3 acquisition & sustainment programsManaged $50M operational budget. Saved the organization more than $1.5M and was promoted to Executive Officer, reporting directly to the CEO (Colonel)..
Aug 2004 - Jul 2008
3 education records
Christopher Mcshane, Mba education
Master Of Business Administration (M.B.A.)
Emory University - Goizueta Business School
Bachelor’S Degree, Business Administration And Management, General
Le Moyne College
Business Administration And Management, General
Qut (Queensland University Of Technology)
FAQ
Frequently asked questions about Christopher Mcshane, Mba
Quick answers generated from the profile data available on this page.
What company does Christopher Mcshane, Mba work for?
Christopher Mcshane, Mba works for Scan.com.
What is Christopher Mcshane, Mba's role at Scan.com?
Christopher Mcshane, Mba is listed as Executive | Private Equity | US Veteran | Business Transformation at Scan.com.
What is Christopher Mcshane, Mba's email address?
AeroLeads has found 1 work email signal at @sertasimmons.com for Christopher Mcshane, Mba at Scan.com.
Where is Christopher Mcshane, Mba based?
Christopher Mcshane, Mba is based in Atlanta, Georgia, United States while working with Scan.com.
What companies has Christopher Mcshane, Mba worked for?
Christopher Mcshane, Mba has worked for Scan.Com, Intersect Technology Group, Serta Simmons Bedding, Llc, Lighting Science Group Corporation, and Drs Technologies, Inc..
How can I contact Christopher Mcshane, Mba?
You can use AeroLeads to view verified contact signals for Christopher Mcshane, Mba at Scan.com, including work email, phone, and LinkedIn data when available.
What schools did Christopher Mcshane, Mba attend?
Christopher Mcshane, Mba holds Master Of Business Administration (M.B.A.) from Emory University - Goizueta Business School.
What skills is Christopher Mcshane, Mba known for?
Christopher Mcshane, Mba is listed with skills including Cross Functional Team Leadership, Business Development, Sales Operations, Strategic Planning, Management, Leadership, Account Management, and Change Management.
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