Chandler Marie Dagon Email & Phone Number

Arizona, United States

The Project Communications Manager is responsible for directly supporting the Program Manager and program, facilitating project coordination through high-level communication processes, and maintaining established standards at multiple Aviation facilities. Primary responsibilities will include managing activity coordination and stakeholder engagement for Capital Improvement and Job Order Contract projects at City of Phoenix owned airports. The Project Manager will proactively communicate with project stakeholders, facilitate coordination efforts for highly impactful construction activities, bolster internal and external organization, document, track and file various project data, all while remaining flexible given shifting priorities and responsibilities. The Project Manager works closely with contractor personnel, Aviation Department staff, operating under tight deadlines and strict standards.

Tempe, Arizona, United States

I manage technology engagement processes, ensuring alignment with strategic priorities and unit requirements. I develop and sustain robust relationships with assigned units to facilitate interaction with Enterprise Technology teams.Additionally, I provide technical consultation and problem-solving support, tailoring solutions from the Service Catalog to meet unit goals. I articulate upcoming initiatives while gathering and escalating feedback to enhance service offerings and project outcomes.Moreover, I collaborate with stakeholders to maintain documentation and report on service metrics, assisting in the discovery phase for new projects.KEY ACCOMPLISHMENTS: • Addressed security vulnerabilities by coordinating with support teams for asset remediation.• Successfully identified and mitigated technology risks, aligning solutions with unit expectations and strategic objectives.• Enhanced service delivery by maintaining open channels for feedback, leading to improved Enterprise Technology interactions.• Spearheaded creation and maintenance of comprehensive documentation, ensuring clarity and accessibility for all stakeholders.• Delivered detailed reports on service performance by utilizing feedback to refine metrics and drive continuous improvement.• Played a pivotal role in the discovery and recommendation phases of new technology projects, fostering innovation and efficiency.

In this role, I resolved client inquiries and issues promptly and accurately using phone, email, and chat support channels, ensuring high levels of customer satisfaction and trust through diligent follow-up and ownership of resolutions. I meticulously documented support interactions and outcomes in enterprise CRM/ticketing systems and ERP, contributing to knowledge bases that streamlined client support processes. Additionally, I identified and reported on emerging trends to inform technology improvements and training needs. I maintained detailed records of support activities to ensure transparency and accountability in client interactions.KEY ACCOMPLISHMENTS• Increased overall customer satisfaction ratings by contributing to the development of client service protocol.• Improved team's ability to handle complex support scenarios by coordinating and delivering ad-hoc training sessions.• Enhanced project coordination skills and leadership capabilities by participating in professional development opportunities, including ASU Stretch Program - T4 Leadership Academy.

Chandler, Arizona, United States

Under this role, I managed guest service operations across various communication channels, ensuring that Alaska Airlines' features and benefits were aligned with guest needs. Additionally, I conducted training sessions and provided on-the-job support for new hires, facilitating their transition into the reservation’s role. As an internal support agent, I addressed rate-related issues and resolved system errors while providing pricing solutions. Furthermore, I managed the Congressional Desk, offering specialized assistance to Congress and Senate Members, thereby enhancing their travel experience with tailored support.KEY ACCOMPLISHMENTS• Fostered a proactive, service-oriented environment for guests by addressing inquiries with efficiency and care.• Successfully trained and supported 50+ new hires, ensuring competent and confident handling of guest reservations.• Participated in the company's reputation for excellence by implementing service improvements and creating a positive environment for guests.• Handled creation and modification of reservations for both domestic and international flights by leveraging complex computerized systems to streamline operations.

Lubbock, Texas, United States

During this role, I conducted interviews and facilitated training programs for new hires across various service lines, ensuring their seamless integration into the team. Additionally, I oversaw daily operations by managing a diverse team of 20 to 30 kitchen and service staff, while coordinating efforts to maintain high-quality service standards. I also assisted in developing shift schedules and optimizing staff allocation to enhance operational efficiency.KEY ACCOMPLISHMENTS• Maintained building security and staff compliance during closing procedures.• Improved staff utilization and operational workflow by optimizing shift scheduling.• Streamlined hiring process and enhanced team performance through effective training and leadership.• Boosted customer service quality and employee skill development as a key contributor to team management.• Strengthened team capabilities and customer satisfaction by fostering employee growth and providing exceptional customer support.

Bachelor Of Arts - Ba, Psychology

Master'S Degree, Master Of Project Management