Christopher Downey Email & Phone Number

Oradell, Nj, Us

Boston, Ma, Us

New York, Ny, Us

• Project manager for all security camera and access control system projects• Establish QA/QC reports and KPIs within Cartegraph to maintain a consistent level of service across all departments• Supervise and direct the input of data and maintenance records of the Trust’s facilities, equipment, inventory, staff resources and processes into Asset Management System• Supervise GIS analysts and data entry staff• Collaborate with internal departments to develop processes and workflows to utilize CMMS to meet their needs• Develop and tailor reports from multiple systems for Executive Staff and Department Supervisors• Use CMMS to evaluate existing workflows to identify areas of improvement to increase efficiency of staff, equipment and related software systems• Review, recommend and implement CMMS upgrades necessary to maintain and enhance the current system. • Monitors scope and performance of multiple software systems, and handle vendor management to improve existing systems• Develop contract scopes and manage all technology projects for Operations• Identify technological upgrades to support park wide safety and security systems. • Monitor all systems within Operations to maintain minimum downtime.• Oversaw the migration to Genetec Security Center and the integration of the legacy access control system into Genetec• Collaborate with multiple outside agencies including NYPD, Homeland Security and FBI

New York, Ny, Us

• Identified Cartegraph OMS as the next phase of the Trust’s operations and maintenance management system initiative• Designed and planned out all customizations of Cartegraph OMS to meet the Trust’s needs and workflows• Developed standardized asset identification system for each asset and resource type.• Identify, assess and resolve issues with business processes and systems including meeting with users to understand processes and making recommendations.• Upload and maintain records of the Trust’s facilities, equipment, inventory, staff resources and processes• Provide ongoing technical support, training, help with data inquiries, and monitor data integrity. • Oversaw the implementation and build out of ESRI ArcGIS Online• Planned and oversaw the expansion of the current security camera system including a new point to point wireless system for the camera network

New York, Ny, Us

• Lead the design, development, configuration, installation and maintenance of all MIS infrastructure associated systems• Managed outside vendors for multiple MIS & IT projects• Responsible for the implementation, maintenance, and administration of the KeyScan access control system including both hardware and software• Responsible for the implementation and administration of NICE Systems' Perform Express voice recording software• Responsible for the implementation, maintenance, and administration of the Trust’s public safety and security systems including hardware and software

New York, Ny, Us

• Provide daily IT infrastructure and Application Support for end userswithin the firm; including guidance, assistance, coordination and follow-upconcerning issues on all system applications including hardware and software• Record problem systems and status information through the use of aninternal tracking system and escalate issues to other departments throughwork order management system• Confer with National Support Center upper management to apply information,systems and technology solutions to end users• Help to ensure delivery adherence for established service level agreements• Troubleshoot workstation access, applications software and functionalapplication support• Evaluating all issues to determine if they require escalation to other technicaldepartments or to outside vendors• Supervise the implementation and deployment of internal business systemsand solutions• Supervise field technicians and ensure all projects are completed on time• Maintain and update technology guidelines, operating procedures and supportdocumentation• Provide resolution and support documentation for use by new hires• Provide training and support to new hires during orientation period• Supervise 1st level support personnel during second shift

Zurich, Ch

• Provide detailed transaction support and the day-to-day communications necessary to ensure accurate timely billing detail and contractual compliance in a managed services model• Supervised asset management program for Lexmark equipment • Work closely with Lexington based teams and UBS employees• Responsible for developing and maintaining the NA Standards practices for Asset Management/ARMS, Toner Reconciliation, Warranty Entitlement, Consumable Management, Order Management and all Billing Details documents.• Ensure all tickets in Remedy Ticketing System are responded to in a timely fashion• Provide desk side and telephone support to UBS employees at all levels

• Went through Pharmaceutical Chargeback and Rebate Program Training• Installed and maintained Microsoft Windows XP/Vista Operating Systems• Provide support for Microsoft Office 2000, XP, 2003, 2007 • Performed desktop, laptop, server, network and peripheral rollouts, installation, troubleshooting, repair, maintenance and moves.• Configured employee’s Blackberry and iPhones to connect with company exchange email accounts• Maintained network of servers consisting of Windows Server 2003 and XP machines• Maintained Windows Server 2003 Active Directory• Designed and setup network access points (WIFI, fiber optic, cable) for multiple office locations• Installed and configured network hardware (access points, routers, switches)• Installed and maintained PC hardware• Support all company employees on a day to day basis with troubleshooting of desktops and laptops• Maintained companywide IP telephone system• Maintained Oracle Database and applied updates via SQL Scripts

Computer Science

Associates, Computer Information Systems For Business