Christopher Downey Email & Phone Number

Oradell, NJ, US

Boston, MA, US

New York, NY, US

• Project manager for all security camera and access control system projects
• Establish QA/QC reports and KPIs within Cartegraph to maintain a consistent level of service across all departments
• Supervise and direct the input of data and maintenance records of the Trust’s facilities, equipment, inventory, staff resources and processes into Asset Management System
• Supervise GIS analysts and data entry staff
• Collaborate with internal departments to develop processes and workflows to utilize CMMS to meet their needs
• Develop and tailor reports from multiple systems for Executive Staff and Department Supervisors

New York, NY, US

• Identified Cartegraph OMS as the next phase of the Trust’s operations and maintenance management system initiative
• Designed and planned out all customizations of Cartegraph OMS to meet the Trust’s needs and workflows
• Developed standardized asset identification system for each asset and resource type.
• Identify, assess and resolve issues with business processes and systems including meeting with users to understand processes and making recommendations.
• Upload and maintain records of the Trust’s facilities, equipment, inventory, staff resources and processes
• Provide ongoing technical support, training, help with data inquiries, and monitor data integrity.

New York, NY, US

• Lead the design, development, configuration, installation and maintenance of all MIS infrastructure associated systems
• Managed outside vendors for multiple MIS & IT projects
• Responsible for the implementation, maintenance, and administration of the KeyScan access control system including both hardware and software
• Responsible for the implementation and administration of NICE Systems' Perform Express voice recording software
• Responsible for the implementation, maintenance, and administration of the Trust’s public safety and security systems including hardware and software

New York, NY, US

• Provide daily IT infrastructure and Application Support for end userswithin the firm; including guidance, assistance, coordination and follow-upconcerning issues on all system applications including hardware and software
• Record problem systems and status information through the use of aninternal tracking system and escalate issues to other departments throughwork order management system
• Confer with National Support Center upper management to apply information,systems and technology solutions to end users
• Help to ensure delivery adherence for established service level agreements
• Troubleshoot workstation access, applications software and functionalapplication support
• Evaluating all issues to determine if they require escalation to other technicaldepartments or to outside vendors

Zurich, CH

• Provide detailed transaction support and the day-to-day communications necessary to ensure accurate timely billing detail and contractual compliance in a managed services model
• Supervised asset management program for Lexmark equipment
• Work closely with Lexington based teams and UBS employees
• Responsible for developing and maintaining the NA Standards practices for Asset Management/ARMS, Toner Reconciliation, Warranty Entitlement, Consumable Management, Order Management and all Billing Details documents.
• Ensure all tickets in Remedy Ticketing System are responded to in a timely fashion
• Provide desk side and telephone support to UBS employees at all levels

• Went through Pharmaceutical Chargeback and Rebate Program Training
• Installed and maintained Microsoft Windows XP/Vista Operating Systems
• Provide support for Microsoft Office 2000, XP, 2003, 2007
• Performed desktop, laptop, server, network and peripheral rollouts, installation, troubleshooting, repair, maintenance and moves.
• Configured employee’s Blackberry and iPhones to connect with company exchange email accounts
• Maintained network of servers consisting of Windows Server 2003 and XP machines

Computer Science

Associates, Computer Information Systems For Business