• Manage and operate vacation rental properties in Berkeley Springs, WV, and Ocean City, MD, overseeing booking inquiries, online content, social media, digital advertising, reservations, guest communications, rental amenities, and housekeeping.• Designed and maintain a rental website and integrated online systems that automate manual tasks, streamline customer support, and reduce workload by 90%, requiring only one hour of maintenance per week.• Deliver exceptional customer support and service while upholding high standards of cleanliness, safety, and quality, driving 20% year-over-year growth through SEO, organic website traffic, referrals, surveys, positive reviews, and repeat bookings.• Earned recognition for superior customer service, achieving Airbnb Superhost and VRBO Premier Partner status for five consecutive years.

• Consulted with clients to manage the process, outline website goals and improved site functionality• Able to identify problems and bugs in the code and quickly resolved the problem.• Implemented Agile methodology within the team to streamline the development process• Started, built and maintained several websites including Georgetown Tutoring, Discover Berkeley Springs(discoverberkeleysprings.com), Berkeley Springs Getaways(berkeleyspringsgetaways.com), Pineapplebayoc (pineapplebayoc.com) and Socialhive(socialhive.io).• Collaborate with clients to understand their needs, define website goals, and enhance site functionality, ensuring tailored solutions that deliver measurable results.Identify and resolve technical issues in code quickly and effectively, maintaining seamless website performance and user experience.• Implement Agile methodology within the development team to streamline processes, improve collaboration, and accelerate project delivery timelines.• Successfully started, built, and maintained several websites, including: • Georgetown Tutoring: A platform connecting students with high-quality tutoring services. • Discover Berkeley Springs (discoverberkeleysprings.com): Promoting the charm and attractions of Berkeley Springs, WV. • Berkeley Springs Getaways (berkeleyspringsgetaways.com): A vacation rental website offering a streamlined booking experience. • Pineapple Bay OC (pineapplebayoc.com): A vibrant, user-friendly site for a coastal getaway destination. • SocialHive (socialhive.io): A dynamic platform fostering online communities and connections.

• Led the replacement of the organization’s aging SaaS application with a Laravel version that increased monthly subscribers by 20%, decreased bugs, lowered monthly maintenance costs by 80%, and included new features such as an enterprise version.• Led and collaborated with a 4-member development team both locally and at three remote locations; shortened product development and reduced bug backlog by 80% through the implementation of Agile and Lean Development Methodologies.

• Oversaw, the development and maintenance of organization’s main site, which was built on WordPress and boasted 300k monthly page views; customized the site theme, coded new plugins and ensured all hardware and software worked properly.• Maintained all applications and provided technical support and assistance to a network of 15 internal staff and end-users.

• Led a team of five developers to develop website solutions for a network of 40+ clients; oversaw the development process, ensuring deadlines were met and tasks were completed in compliance with regulatory rules and internal guidelines.• Coded and implemented tailored Intranet and Internet to meet tailored client requirements, demonstrating expertise with WordPress, HTML, CSS, PHP, PSD, MySQL, and JavaScript. • Oversaw the website creation process for more than 75 sites; worked closely with clients to determine exact website requirements at each phase and ensure on-time delivery on all client specifications.• Utilized custom code and implemented WordPress plugins to include newsletters, surveys, forums, and forms on client sites; provided extensive WordPress technical support, documentation and training for all clients and their employees and users.• Managed varied customer requirements, technical specifications, and timelines for website launches; provided customers with daily or weekly reports in various formats to tailor to clients’ needs.

• Developed internal and external web applications, employing expertise with MySQL, PHP, Google Analytics, SEO JavaScript, HTML, CSS, and UNIX in a Linux environment to meet varied client requirements. • Increased website performance through MySQL, Google Analytics, and coding optimization, bolstering efficiency by 40%.• Designed, sustained, and promoted the largest fan-based website dedicated to Sony products, www.agoraquest.com, which currently boasts 100,000 members worldwide and 125 million page views.• Used custom Google Analytics and AdWords conversion to maximize website usability and search engine optimization, increasing web traffic by as much as 150%.

• Created striking, high-profile issue advocacy web campaigns for a network of 20+ clients, using MySQL, PHP, Analytics, Social Media, jQuery, HTML, CSS and custom WordPress in both Unix and Windows environments.• Adjusted website content and features to match developing client needs; configured, tested, and maintained all client websites and Linux servers to enhance and ensure functionality, maintaining 100% uptime.• Provided clients with detailed reports of site maintenance, usage analysis, and ongoing strategic development.

• Developed custom external applications for clients, using HTML, CSS, API, PHP and MySQL, which were used during the 2002, 2004, 2006, and 2008 Presidential and Congressional elections to produce political flyers for targeted audiences.• Improved and streamlined processes to cut client-side costs from $400 per flyer to $20 per flyer; savings allowed clients to distribute 40 million flyers using the toolkit, a 80% increase over prior election years.• Collaborated with clients, clients’ executives, and end-users to determine requirements and shortcomings; enhanced application features to match client needs; served as a point of contact for technical support and assistance for 40 end users.