Claudia Mena Rieke Email & Phone Number

Honolulu, Hi, Us

Kailua, Hawaii, United States

Haleiwa, Hawaii, United States

Aiea, Hawaii, United States

I successfully led the vendor communications for a critical project, ensuring that fire sprinkler systems in 793 homes were inspected, repaired, and tagged within a tight timeline. Throughout the project, I provided regular updates to senior directors and generated reports that were shared with senior Navy partners. By streamlining vendor communications, I created efficient processes for managing daily schedules, purchase orders, and payments. This included implementing shortcuts and a system at move-out to ensure timely approval of purchase orders, resulting in on-time payments to vendors. Additionally, I established a new communication system for the weekly scheduling of long-term Project Recapitalization Accounts, enabling effective coordination and timely updates on completions, delays, and projected timelines for both vendors and internal staff. Through building strong communication pathways with Navy leaders, I improved relationships and set clear expectations for deliverables. Furthermore, I established robust communication channels with multiple Resident Services Offices, reducing delays in last-minute reports and enhancing the efficiency of the change of occupancy maintenance process.

Aiea, Hawaii, United States

In my role, I served as the primary point of contact for residents, delivering exceptional customer service and addressing any inquiries or concerns they had. I played a pivotal role in coordinating communication between residents, maintenance personnel, and upper leadership, ensuring smooth interactions and efficient resolution of issues. Conducting move-in orientations, I provided new residents with essential information and answered any questions they had, ensuring a seamless transition. Additionally, I managed the scheduling and appointments with Navy inspectors, future residents, and leasing to ensure effective coordination of activities. To guarantee that homes were in excellent condition for move-ins, I coordinated final inspections and promptly communicated any discrepancies to leadership. Handling move-out paperwork and addressing accounting questions, I diligently followed proper protocols to ensure a streamlined process.

Honolulu, Hawaii, United States

In this role, I managed daily office paperwork, overseeing various tasks such as sales, service, and deliveries. I took responsibility for handling sensitive material and maintaining strict confidentiality to ensure the security of important information. As part of my duties, I provided essential administrative support to senior leadership and the CEO, assisting with various tasks and projects. I maintained meticulous record keeping and bookkeeping practices to ensure accuracy and organization. Furthermore, I prioritized effective communication with both customers and different departments, fostering positive relationships and facilitating seamless operations.

San Diego, California, United States

In my previous role, I restructured team training to prioritize the customer experience, resulting in notable improvements in satisfaction ratings. Through effective training initiatives and strategies, we were able to enhance our customers' overall experience. Additionally, I successfully increased daily shop sales from $900 to $1600, achieving an impressive revenue boost of 78%. By implementing sales techniques and promoting our products effectively, we were able to drive sales growth and increase profitability. I also played a vital role in maintaining strict health, safety, and hygiene standards in a food production environment, ensuring the well-being of both customers and employees. As part of my responsibilities, I managed inventory and optimized stock levels through regular communication with vendors and weekly orders, minimizing waste and maximizing efficiency. I took charge of scheduling and supervising employees, ensuring compliance with break regulations and efficient staffing to maintain a smooth workflow. Additionally, I developed strong customer relationships by providing personalized service and fostering a positive atmosphere, leading to customer loyalty and repeat business. Finally, I led the hiring process, conducted interviews, and mentored staff to enhance their sales and customer service skills, contributing to a highly skilled and motivated team.

San Diego, California, United States

In my previous role, I consistently provided exceptional customer service, ensuring that every customer had a positive experience and establishing strong relationships with regular patrons. I took pride in accurately processing orders for both coffee and food, maintaining a high level of accuracy and efficiency to meet customer expectations. To ensure smooth operations, I effectively communicated with my team members, coordinating drink orders and collaborating with cooks to ensure timely preparation of food items. Additionally, I maintained a clean and organized coffee bar, diligently restocking items and presenting drinks and food in an appealing manner to enhance the overall visual experience for customers.

San Diego, California, United States

high satisfaction scores and repeat business from loyal customers. I demonstrated expertise in accurately taking orders and skillfully crafting a wide range of beverages to cater to individual customer preferences. Building strong relationships, I took the time to memorize the names and drink preferences of regular customers, creating a personalized experience that made them feel valued. I took pride in maintaining a clean and organized coffee shop, ensuring a welcoming and hygienic environment for everyone. Additionally, I contributed to the success of the business by developing and introducing new drink recipes, driving seasonal sales and generating excitement among customers. Operating the cash register with precision, I efficiently processed payments and provided exact change to customers. Finally, I adeptly prepared and served a variety of hot and cold beverages, including coffee, espresso drinks, blended coffees, and teas, in response to the diverse demands of customers.

Richland/Kennewick/Pasco, Washington Area

In my previous position, I consistently provided exceptional customer service by warmly greeting customers and creating a welcoming atmosphere. I took pride in maintaining a clean and organized workspace, ensuring a hygienic environment for food and beverage preparation. With efficiency and accuracy, I took and fulfilled customer orders within the established timeframes. I developed a strong product knowledge, allowing me to describe menu items and make personalized recommendations to enhance the customer experience. Operating the cash register with precision, I skillfully processed payments and provided accurate change. Additionally, I consistently upheld company standards of conduct and service, promptly resolving any customer concerns to maintain their satisfaction and foster loyalty.

Kennewick, Washington, United States

In my previous role, I was responsible for attending to students who visited the Health Room, providing effective solutions to help them feel better, and assessing whether it was necessary to contact parents or if the student could return to class. Maintaining clear and concise communication with school staff, teachers, and parents was a top priority for me. To ensure an organized environment, I diligently maintained a log of students who visited the Health Room, documented the issues they presented, and recorded the actions taken.

Richland/Kennewick/Pasco, Washington Area

In my previous role, I coordinated and aligned services for a diverse group of 60 students and their families across various school sites. I collaborated with school staff, parents, and community partners to develop educationally enriching activities that met the needs of the students. Managing multiple partnerships and working within strict timelines, I successfully executed various activities and events for students, ensuring they were within budget boundaries. Additionally, I handled personnel paperwork, including the hiring process, and maintained accurate records. Ensuring student safety was always a top priority, and I actively participated in program assessment and engaged in professional development opportunities to enhance my skills.

Kennewick, Washington, United States

During my time in the role, I supervised the program in the absence of the site coordinator, ensuring its smooth operation and continuity. To actively engage students, I conducted community outreach efforts, fostering their participation and involvement. I also cultivated a culture of responsibility among the students, encouraging them to maintain and improve the program space. Providing excellent customer service and assistance, I consistently met the needs and expectations of program participants. Additionally, I took charge of organizing paperwork and maintaining administrative files to ensure proper documentation and efficient record-keeping. Given the dynamic nature of the program, I adapted to changes with ease and effectively managed multiple tasks simultaneously.

Kennewick, Washington, United States

In my role as an academic tutor, my main focus was on designing captivating lesson plans tailored to students in 3rd-5th grade. I took charge of structuring our class schedule in a way that provided opportunities for meaningful student connections, engaging activities, addressing homework queries, and allowing ample time for tidying up.

Richland, Washington, United States

During my previous role, I had the opportunity to assist patients with various daily living activities, such as meal service, feeding, ambulation, and patient positioning. I also provided support in personal hygiene, offering assistance with bathroom trips, showers, and baths. In addition, I managed the distribution of incoming and outgoing mail for patients, ensuring timely delivery. To prioritize patient well-being, I provided comfort and utilized available resources. I was responsible for transporting patients for errands and promptly responding to call lights. Finally, I prepared detailed written reports on patient status, providing valuable information to the nursing supervisor for effective care coordination.

Bachelor Of Science - Bs, Information & Computer Science

Associate Of Arts And Sciences - Aas

High School Diploma