Christopher Menelly Email & Phone Number

Carrollton, Tx, Us

Dallas, Texas, United States

Plano, Texas, United States

IT/Helpdesk support for the network operations center. Responsible for 19 employees across 3 remote offices. Accountable for reporting and meeting SLAs and KPIs. Leads all onboardings and offboardings for the company. Developed metrics from ground up. Trainer of JIRA, CONCUR and other miscellaneous ticket and database recording systems. JIRA Administrator of projects, workflows, users, groups, and dashboards.

Dallas/Fort Worth Area

Manager of Field Operations, Fiber Enterprise, North TexasCharter Communications, Dallas, Texas. October 2007 to Present.Supervised 2 direct Supervisors and 27 Field Technicians whom install and maintain fiber commercial services in the Dallas Metroplex area as well as El Paso.Filled in as Director of Texas for Commercial Operations Service from Jan 2017 to Apr 2017.Responsible for creating PAs and POs and assigning workloads.Interface with support departments on a daily basis to include Outside Plant Construction, Engineering, and the Regional Network Monitoring Center.Performing Project Management tasks on individual case basis installations.

Supervised 18 union employees who monitored over 450 telephone switches. Responsible for Tier 1 level support and monitoring of Verizon's West NOC SONET network, encompassing over 16,000 network elements. Proficient in NETSMART & PRESIDE graphical management tools for Fujitsu and Nortel monitoring. Creation of trouble tickets, analysis of network elements and participation on conference calls to correct and prevent outages and simplex conditions in the optical network. Multiple vendors of DACS and SONET equipment proficiencies learned on the job.

Scheduled travel, ordered meals and catering, scheduled appointments for executives and shared calendars, rerouted and responded to phone calls and emails. Responsible for the scheduling of installations, delivery of service and resolution of trouble tickets in a timely manner supporting ICG's Dallas / Ft. Worth Metroplex footprint. Proficiency in multiple models of test equipment including Acterna Fireberds and TBerds. Equipment experience including installation, provisioning and troubleshooting of: Nortel: OC48 & OC12 fiber terminals, OC3 Express and Optera DWDM fiber terminal Lucent: 5ESS switch, FT2000 OC48, DDM2000 OC12 and OC3 fiber terminals, Wavestar DMX, and SLC2000 Digital Loop Carrier System Tellabs: TITAN 5500 Digital CrossConnect System Cisco: Experienced installing and coordinating end to end circuit testing for: AS5300, AS5800, Catalyst 2900XL, 2500 series, 7200 series, 6500 series, 7500 series, 8600BPX, and 8800MGX. Installation & Wiring of 66 blocks, RJ11/ RJ45, DSX1 and DSX3 patch panels Local and remote testing, acceptance, and troubleshooting isolation of: DS0, DS1, VT1, DS3, EC1, STS1, OC3, OC12, and OC48 data rates.

Taught system theories and troubleshooting techniques for fixed and mobile radio frequency communications systems. Responsible for the safety, security, and mentor-ship of military students. Selected as the; on the Air Force mobile line of site wide band radio system, AN/TRC170. Established and maintained high speed, line of site multi-channel radio systems. Qualified as an operator on multiple types of digital communication encryption devices as well as digital testing equipment.

Bachelor'S Degree, Electronics Management, A Grade Point Average

Activities and Societies: None

Associate'S Degree, Instructor Of Technology & Military Science

Activities and Societies: None

Associate'S Degree, Occupational Instructor

Activities and Societies: None

Associate'S Degree, Electronics Systems Technology

Activities and Societies: None

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Wrestling