Claudia Meza Godoy Email & Phone Number

Santiago, Cl

Gran Santiago, Región Metropolitana De Santiago, Chile

• Reviewed system and application logs, troubleshot mainframe component failures, and validated job completion.• Administered and monitored mainframe server resources, ensuring optimal performance.• Oversaw the deployment of new software systems and applications, resolving issues swiftly.• Collaborated with project teams to resolve mainframe-related problems, conducted root cause analyses (RCA), and implemented corrective actions.• Managed change packages across development, testing, QA, and production environments using Changeman.• Experienced with Microsoft 365, Azure PowerApps, DevOps, and Rocket Software products (TMON CICS, DB2, TCPIP, MQ, z/OS).• Contributed to documentation, presentations, and training, with familiarity in CI/CD tools, banking architecture diagrams, and frameworks such as Scrum, ITIL, agile methodologies, and ISO 27001.

Región Metropolitana De Santiago, Chile

Región Metropolitana De Santiago, Chile

• Monitored Z Mainframe, escalating incidents and anomalies using various tools, and supported system maintenance activities through change management, DRP, IPL, and site outages.• Reviewed application servers and data continuity, including electronic messaging, civil registry and payment rolls, using tools like Websphere MQ, Maximo, Splunk, and CA Introscope.• Managed ATM network configurations and activation, monitored Tandem HP-Nonstop equipment, and coordinated ATM maintenance including cash supply and balancing.• Opened new ATM points, established entry procedures, and consulted with customers on equipment issues and repair preferences.• Investigated reconciliation issues by contacting branches regarding replenishments and discrepancies.• Assessed worker performance to identify and document process optimization needs in the Z Mainframe.• Tested, maintained, and monitored computer programs and systems, reviewed dispatch needs, and resolved customer concerns including seating disputes.

Región Metropolitana De Santiago, Chile

• Advised on procurement of data center equipment.• Managed systems to prevent unplanned outages affecting customers.• Provided IT support to staff and addressed server and network issues.• Maintained accurate records and documented all issues.• Protected company data by preventing overheating of data center components.• Conducted routine maintenance of network components and equipment, including updates and advanced repairs.- Installed and integrated new hardware and software into existing infrastructure.• Installed, repaired, and updated network cables for optimal speed and performance.• Consulted with technicians, users, and management to assess computing needs and system requirements.• Planned and directed installation and maintenance of computer hardware and software.• Coordinated change management resources.• Prioritized support tickets for data center technicians and operators.

Región Metropolitana De Santiago, Chile

Internship secondary school process at Banco Estado in Production Administration Department as a Data Center Operator performing installations, inspections and access control in Banco Estado and IBM data centers at the infrastructure and equipment level.

Ingeniería En Ciberseguridad

Técnico En Ciberseguridad

Técnico En Telecomunicaciones, Secondary Education And Teaching