• Gather information to prepare proposals and quotes based on government specifications.• Develop timelines, create schedules and oversee the progress of every specific stage of a project.• Ensure projects are completed on time and within budget.• Oversee small parts of the larger project.• Organize contracts, financial files, reports and invoices.• Perform administrative duties such as ordering office supplies, bookkeeping and billing.• Develop new strategies to increase customer satisfaction.• Implement new management processes under DCEC Project Manager.• Develop and assist customers in post-sales.

• Manage subcontractors and service team• Coordinate projects and make sure delivery timelines are being met• Prepare and oversee annual budget.• Analyze financial statements.• Evaluate customer’s credit requests.• Prepare payroll.• Control operative expenses.• Analyze monthly sales reports.• Calculate sales commissions.• Manage work equity.• Manage receivable and payable accounts.

• Directing the operations of the Customer Service Center of the city of Puerto Cabello. • Coordinate daily, weekly and monthly activities of the Customer Service Center.• Ensure compliance with monthly sales targets and targets for the Customer Satisfaction Index (ISC).• Hire qualified personnel for the management of sales and customer service.• Control of equipment inventory under the SAP system.• Verify the compliance of deadlines for equipment in service due to failure under warranty.• Manage human resources related subjects such as vacations, special permits and attendance control.• Report to the regional customer service manager about the weekly management of the center.

• Participate in monthly sales planning.• Ensure constant communication with national sales force to know inquiries and needs.• Prepare weekly sales report and present to sales manager.• Administrate and run the database for potential customers through the company’s website.• Follow-up of client’s files sent to the credit department for approval.