Chantelle F. Email & Phone Number

Scoresby, Victoria, Australia

Camberwell, Victoria, Australia

- Subject matter expert for billing and market transactions.- Still processing previous position responsibilities.- Establish a customer service and sales culture that is consistently responsive & customer focused.- Leading a team of 5 by undertaking regular one-to-one meetings, team meetings, training, counselling/coaching sessions, and conducting regular.

Camberwell, Victoria, Australia

- Billing Provisioning & Investigation.- Manage and resolve billing exceptions.- Conduct end to end bill run process including preparation, delivery, and reporting.- Follow up, liaise with internal stakeholders and retailers regarding churn sites.- Investigate and respond to transfers/B2B related queries in a timely manner.- Work collaboratively with.

Camberwell, Victoria, Australia

- Subject matter expert for billing and market transactions.- Client support including maintenance of client inboxes in a timely manner.- Transfers/B2B Activities.- Managed parked customers, raise/withdraw service orders and change requests, attend to sales cancellation.- Follow up with customers, DB’s and retailers to resolve no access, debt, concurrent.

Melbourne, Australia

Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Designs and.

South Melbourne, Victoria

Melbourne, Australia

• Taking calls from customers/builders regarding a number of different enquiries including New Connections, Meter Changes, Paperwork lodgement enquiries, dispute resolutions.
• Liaise with customers via email if necessary and follow up with customer should issue need to be referred to another person/department
• Prepare Quotes and new connections for customers on new properties coming to AGL from 3 of our major builders: Metricon, Porter Davis & Simonds Homes.My Main Area of focus in this role is within ECNSW (Energy.

Melbourne CBD

• Taking calls from customers regarding a number of different enquiries including New Connections, Solar, Concessions, High Bills, Estimated & Actual Reads, Special Reads, Meter Investigations, Hardship, General Account.
• Liase with customers via email if necessary and follow up with customer should issue need to be referred to another person/department
• Prepare Quotes for new & existing customers on new properties coming to AGL
• Part of the Staying Connected Team & Business Customers – Helping Customers Who are in financial Hardship for Staying Connected & Bulk Enquiries regarding our business customers which need more attention to detail when.
• Organize Payment Plans, Direct Debits & Credit Refunds.
• Transitioned to AGL after a restructure was completed within the business sector for PowerDirect.

Burwood East

• Taking calls from customers regarding a number of different enquiries including New Connections, Solar, Concessions, High Bills, Estimated & Actual Reads, Special Reads, Meter Investigations, etc.
• Liase with customers via email if necessary and follow up with customer should issue need to be referred to another person/department
• Prepare Quotes for new & existing customers on new properties coming to Powerdirect
• Organize Payment Plans, Direct Debits & Credit Refunds
• Moved into a correspondence role
• Predominantly dealing with email correspondence from customers and responding via email or phone

Notting Hill

Driver MaintenanceDriver Pay QuerysAsset ControlRecruitment & TrainingCost AnaylsisDriver Incidents Safety ManagementAnswering inbound calls and making some outbound calls to new and existing clients, creating new accounts and selling the product and service to customers, Taking inbound calls and taking bookings was also part of the position description..

Melbourne CBD

Answering inbound calls from new customers and existing customers, organising sales and connections of electricity and gas, making outbound calls to win customers over, Coaching and mentor work, being a role model and a senior to the team, Data entry/admin work on a regular basis, follow ups. Completed a certificate in Leadership while working here.Sales.

Keysborough

Answering inbound calls from new starters and existing clients to order uniforms, change uniforms, using multiple systems at the same time and multitasking. Data entry and strong eye for detail was included in this role. Wanting to change to another profession as I was covering a temporary role.

Noble Park

Answering Inbound Calls from Existing and new members, Following through requests for insurance related queries such as Home Insurance, Car Insurance and Emergency Roadside Assistance. Completed a certificate III in Customer Service.

Burwood East

Answering Inbound/Outbound calls, Answering customer queries, Computer skills in Microsoft Word, Excel and ECHO (Work-related program)

Bachelor'S Degree, Food & Nutrition

Cert Iii Aged Care Services

Studied on a weekend to complete a dream of mine for later on in life. Managing and balancing study/work and home life was hard but i was.

Vce