Chantelle F. Email & Phone Number

Scoresby, Victoria, Australia

Camberwell, Victoria, Australia

- Subject matter expert for billing and market transactions.- Still processing previous position responsibilities.- Establish a customer service and sales culture that is consistently responsive & customer focused.- Leading a team of 5 by undertaking regular one-to-one meetings, team meetings, training, counselling/coaching sessions, and conducting regular performance reviews.- Determine staffing requirements, manage and/or assist the full recruitment process, including hiring, interviewing, inducting, and training new employees, or oversee those personnel processes. - Responsible for ensuring skilled and qualified staff are recruited to the highest standard and appropriately placed within the organization.- Manage resources to achieve business goals effectively and efficiently.- Deliver timely client services in person, over the phone, or across multi-communication channels in line with established client service standards.

Camberwell, Victoria, Australia

- Billing Provisioning & Investigation.- Manage and resolve billing exceptions.- Conduct end to end bill run process including preparation, delivery, and reporting.- Follow up, liaise with internal stakeholders and retailers regarding churn sites.- Investigate and respond to transfers/B2B related queries in a timely manner.- Work collaboratively with external client stakeholders in identifying, scoping, and delivering key improvements to support key business objectives.

Camberwell, Victoria, Australia

- Subject matter expert for billing and market transactions.- Client support including maintenance of client inboxes in a timely manner.- Transfers/B2B Activities.- Managed parked customers, raise/withdraw service orders and change requests, attend to sales cancellation.- Follow up with customers, DB’s and retailers to resolve no access, debt, concurrent, etc. to address transfers objection issues.

Melbourne, Australia

Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees.Maintains office staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.Skills and Qualifications:Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control, Reporting Skills.

South Melbourne, Victoria

Melbourne, Australia

• Taking calls from customers/builders regarding a number of different enquiries including New Connections, Meter Changes, Paperwork lodgement enquiries, dispute resolutions.• Liaise with customers via email if necessary and follow up with customer should issue need to be referred to another person/department• Prepare Quotes and new connections for customers on new properties coming to AGL from 3 of our major builders: Metricon, Porter Davis & Simonds Homes.My Main Area of focus in this role is within ECNSW (Energy Connections NSW) I look after and manage 3 major portfolio builders Metricon Homes, Porter Davis Homes & Simonds Homes to ensure all connection deadlines are met by raising each of the jobs, ensuring all paperwork is marked correctly and signed off, following through with distributors if requests are knocked back or if there are any other issues.

Melbourne Cbd

• Taking calls from customers regarding a number of different enquiries including New Connections, Solar, Concessions, High Bills, Estimated & Actual Reads, Special Reads, Meter Investigations, Hardship, General Account Disputes etc.• Liase with customers via email if necessary and follow up with customer should issue need to be referred to another person/department• Prepare Quotes for new & existing customers on new properties coming to AGL• Part of the Staying Connected Team & Business Customers – Helping Customers Who are in financial Hardship for Staying Connected & Bulk Enquiries regarding our business customers which need more attention to detail when handling accounts.• Organize Payment Plans, Direct Debits & Credit Refunds.• Transitioned to AGL after a restructure was completed within the business sector for PowerDirect.

Burwood East

• Taking calls from customers regarding a number of different enquiries including New Connections, Solar, Concessions, High Bills, Estimated & Actual Reads, Special Reads, Meter Investigations, etc.• Liase with customers via email if necessary and follow up with customer should issue need to be referred to another person/department• Prepare Quotes for new & existing customers on new properties coming to Powerdirect• Organize Payment Plans, Direct Debits & Credit Refunds• Moved into a correspondence role• Predominantly dealing with email correspondence from customers and responding via email or phone• Dealing with escalated issues received via email• Handling any written correspondencePowerdirect – Appointed as Senior Customer Service Specialist October 2013• Appointed to the Specialist for the Residential team on Secondment from October 2013.• Liase with customers via email regarding all enquiries coming through the PD Service inbox.• Handle escalations coming through via phone & email.• Liase with Customer Advocacy regarding escalated or Ombudsman enquiries.• Point of contact for Multi-Site enquiries• Assist the agents and provide floor support• Complete Write-Offs, CSG’s, Credit Breakdowns and Transfer of Funds for the floor.• Handling any written correspondence• Complete some Special Read requests for the floor• Secondment ended December 2014• Unfortunately my Secondment came to an end due to Restructured changes within the Business Unit I work under. I went back to being a Customer Service Agent on the phones completing the same role i was in prior to my secondment.

Notting Hill

Driver MaintenanceDriver Pay QuerysAsset ControlRecruitment & TrainingCost AnaylsisDriver Incidents Safety ManagementAnswering inbound calls and making some outbound calls to new and existing clients, creating new accounts and selling the product and service to customers, Taking inbound calls and taking bookings was also part of the position description. Scanning and imputing data into the computer systems and making sure each drivers run sheet was uploaded and chased up into the system.In November 2011 I was promoted to Personnel Officer, Being hands on looking after 200+ drivers and making sure that service levels were kept at a reasonable level to accommodate the jobs coming through, I also took care of driver pay queries, uniform stocktakes, general data admin and training and recruitment, teaching drivers about kings, road safety and how to do the job correctly and in a safe matter. Running training and recruitment programs 2 days a week, I was in charge of hiring the correct people for the job, making sure all paperwork was up to date and in the correct order.

Melbourne Cbd

Answering inbound calls from new customers and existing customers, organising sales and connections of electricity and gas, making outbound calls to win customers over, Coaching and mentor work, being a role model and a senior to the team, Data entry/admin work on a regular basis, follow ups. Completed a certificate in Leadership while working here.Sales Via:Inbound/Outbound CallsWas Point Of ContactCustomer ServiceFast Environment

Keysborough

Answering inbound calls from new starters and existing clients to order uniforms, change uniforms, using multiple systems at the same time and multitasking. Data entry and strong eye for detail was included in this role. Wanting to change to another profession as I was covering a temporary role.

Noble Park

Answering Inbound Calls from Existing and new members, Following through requests for insurance related queries such as Home Insurance, Car Insurance and Emergency Roadside Assistance. Completed a certificate III in Customer Service.

Burwood East

Answering Inbound/Outbound calls, Answering customer queries, Computer skills in Microsoft Word, Excel and ECHO (Work-related program)

Bachelor'S Degree, Food & Nutrition

Cert Iii Aged Care Services

Studied on a weekend to complete a dream of mine for later on in life. Managing and balancing study/work and home life was hard but i was.

Vce