Miguel Grande, Mba Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Business Development Strategy: Develop and implement a comprehensive business development strategy to drive growth and achieve sales targets within the recruitment industry.Market Research: Conduct thorough market research to identify potential clients, market trends, and competitive intelligence to inform business development initiatives.New Client Acquisition: Identify and target potential clients through proactive prospecting, networking, and cold-calling. Build and maintain a robust pipeline of qualified leads.Relationship Building: Establish and nurture strong relationships with key decision-makers and stakeholders at client organizations. Understand their needs and pain points to provide tailored recruitment solutions.Consultative Selling: Utilize a consultative sales approach to understand client requirements and present compelling solutions that align with their business objectives.Proposal Development: Collaborate with internal teams to develop tailored proposals and presentations that showcase the value proposition of our recruitment services and differentiate us from competitors.Negotiation and Closing: Lead negotiations, handle objections, and close deals to achieve revenue targets. Drive contract negotiations and ensure favorable terms and conditions for the organization.Client Management: Foster long-term client relationships and ensure client satisfaction by providing exceptional customer service, addressing concerns, and maintaining regular communication.Collaboration: Collaborate with internal teams, including recruiters, to align business development efforts with recruitment strategies and ensure seamless delivery of services to clients.Reporting and Analysis: Track sales activities, monitor performance against targets, and provide regular reports to senior management. Analyze market trends, competitor activities, and client feedback to identify areas for improvement.

Puerto Princesa, Mimaropa, Philippines

- ​Composed sales reports using advanced Excel functions and provided data interpretation​- Influenced management for changes using accurate data to solve current organizational problems- ​Facilitated on-boarding trainings, collaborating with other teams to assist when needed ​- Forged lasting relationships with new clients using effective interpersonal and communication skills- ​Monitored organization CRM and updated relevant data when needed​- Coordinated all administrative sales tasks while managing to be flexible meeting multiple deadlines​- Headed initiative to overhaul current operational documentation using strong organizational skills- PHP300,000 saved on sales operating cost by ​analyzing items that can be omitted for operations

Indianapolis, Indiana, United States (Remote)

- ​Executed creation of initial sales reports using advanced Excel functions and provided interpretation- Diagnosed current operational procedures, recommended new processes using market information​- ​Coordinated tasks across multiple teams ensuring proper handoff and maintain active collaboration​- Produced initial sales operations processes as well as any relevant documents for start-up​- Secured repetitive businesses with clients through effective interpersonal and communication skills​- Reduced lead processing for the organization while being flexible and managing other responsibilities​- Improved collaboration in teams by employing and sharing CRM and organization skills training- Over $100,000 above target by ​demonstrating effective sales processes

Puerto Princesa, Mimaropa, Philippines

- Composed reports using the company's CRM and MS Office, provided interpretation and analysis​- Identified outdated processes and suggested improvements by analyzing current industry trends​- Guided other team members and assisted in schedule management​- Monitored on-going projects and communicated with senior management on project status​- Ensured problems from current projects are dealt with accordingly working through multiple deadlines- ​Boosted team productivity by streamlining operational processes

Manila, National Capital Region, Philippines

- Discovered questionable transactions in company statements by employing detail-oriented audits​- Supervised operational team of 12 team members ranging on a 24 hour shift ​- Planned and executed procedural development for sales, operations, and marketing for a start-up ​​- Generated sales and repeat clients with effective communication and relationship building- PHP2,000,000 saved on expenses by ​auditing financials and identified gaps to find missing funds

Metro Manila

- Rehabilitated and administered Salesforce environment to improve seller efficiency​- Composed sales reports for the multiple region heads and provided analysis of reports produced​- Trained multiple sales teams across the globe and improved collaboration within regions- Counseled with senior management clearly communicating organization needs for system changes​- Co-authored procedural documents for sales systems while being flexible in performing other duties

Metro Manila

• Took over as sole support for an account, which was previously handled by three Sales Associates by developing a more efficient approach to meeting a client’s request from sourcing to closing.• Drastically improved response time of IHG hotels. The response rate as of May 2016 was 92% in comparison with an overall IHG rate of 73.47%.• Made recommendations to remove pieces of business that did not have enough business impact to justify dedicated support.• Finished 2015 strong at 55% above the plan for room nights and 52.5% above the revenue plan.

Manila, National Capital Region, Philippines

• Processed commission and IHG Rewards Club deficiencies for key accounts for the Canadian market.• Completed hotel mapping for Key Account Directors and Sales Associates.• Assisted Key Accounts Directors and Sales Associates in completing their day-to-day tasks.• Produced reports for the Canadian Sales Team every month.• Was the only Fulfillment Executive in the organization to handle the tour segment. Previously this had only been handled by Sales Associates (a position higher).• Ended 2014 at 61% above plan on room nights and 38.9% above plan on revenue.

Manila, National Capital Region, Philippines

· Coordinated all aspects of member account services by serving as the primary point of contact and resource to resolve IHG Rewards Club service concerns and make decisions in relation to point adjustments.· Provided support to hotels for information. Function as a central source of marketing information for both guest and hotel and act as liaison between member and hotel to ensure customer satisfaction. Provided support in other departments such as Guest Relations and IHG Rewards Club areas by:· Acted as resource in order to provide assistance, solutions and research for difficult situations. Handled escalation calls.· Coordinated with Company co-partners to resolve point/mile discrepancies.· Maintained a consistent, high quality customer-focused orientation.· Performed a variety of administrative support duties as assigned. Prepared reports, charts, presentation data, or logs as required and according to established specifications. Answered inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal and external contacts to convey appropriate information. Composed clear and concise correspondence as requested or required. Copy, route, and file appropriate documents in an accurate and timely manner.

Puerto Princesa, Mimaropa, Philippines

Worked as part of the pre-opening team for Empire Suits located in Puerto Princesa, Palawan.

Ncr - National Capital Region, Philippines

• Trained in different departments within the hotel from F&B operations, Cost Control, and Public Relations & Events• As an intern for PR & Events, responsible for writing write ups and doing photography work for the department.• Computing media mileage for the hotel.• Administrated social media outlets of the hotel.

Master Of Business Administration - Mba, Finance And Financial Management Services

Bachelor Of Science (B.S.), Hotel, Motel, And Restaurant Management

Activities and Societies: Staff, CTHM Student Council (2008-2012) Photographer and Writer, CTHM Journal (2008-2012) Captain, CTHM Swim.