Christopher Middleton Email & Phone Number

Charlotte, NC, US

Mint Hill NC

• Job OverviewThe Director of Producer Support requires thorough knowledge of various company processes, to include, but not be limited to, Marketing, Contracting, and Commissions. The Director acts as a subject matter.
• Consult with executive leaders to implement the structure to set strategic goals
• Oversee Producer liaison processes to enhance Producer productivity and satisfaction
• Plan and monitor day-to-day operational activities to meet defined performance metrics
• Oversight of Producer Support Team, providing on-going coaching to improve Producer interactions
• Evaluate the efficiencies of business procedures according to organizational objectives and implement process improvements

Mint Hill, NC

• Sales and service support for Licensed Independent Insurance Agents, supporting group and individual clients as an insurance carrier wholesale liaison
• Contact Agents by phone and email to handle Agent concerns, questions, and resolve complaints
• Maintain constant Agent contact to promote carrier brand and increase service
• Promote the carrier brand in appearance, quality of service and product offerings
• Marketer support promoting FMO brand and increase service
• Research various insurance companies and products to help agents choose suitable ones

Charlotte, North Carolina Area

• Customer care specialist for Medicare Advantage and Medicare Part D Prescription Drug Plans benefits, claims, drug coverage, deductibles, co-insurance and co-payments
• Responsible for processing correspondence with strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines as applicable
• Resolve customer issues via one call resolution guidelines and escalation process
• Maintain balanced decision-making while adhering to company policy and advocating for customer benefits
• Top Agent Award by achieving 98% average Quality score and 93% schedule adherence

Volunteer/Tutor in the GED/Adult Basic Skill Learning Lab

• I help elementary, middle school, and high school students achieve success by helping them complete homework assignments in the following areas:
• Math
• Science
• English
• Social Studies

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Responsible for developing, implementing and driving operational excellence through the management of the critical business components necessary to ensure the execution of tasks required to obtain an optimal operation
• Customer Service Management and oversight of a team of more than 30 customer support professionals catering to a diverse customer base with responsibility for timely accurate research, issues resolution and customer.
• Responsible for the management of operational policies/procedures and the tools necessary to properly vet risk/reward opportunities, with a keen operational knowledge to strike the right balance to meet organizational.
• Managed every facet of Quality Assurance (QA) and Quality Control (QC) functions, performance analytics, capacity planning and business strategy
• Performance and process improvements, reflected in the achievement of an annual employee incentive payout of 97%
• Responsible for the recruitment and hiring of the key talent required to successfully manage the day to day operations of a customer care call center and data entry operation

Morrison Branch

• Assisted library patrons with check-out and return of materials.
• Collected fines for overdue books and other materials.
• Registered new patrons and assisted with reserves.
• Received incoming library books, periodic material, and audio visual orders & prepares them for processing.
• Performed collection maintenance processes such as bibliographic checking and database functions, including transfers, withdrawals, and error corrections.
• Processed book donations.

Master Of Science In Leadership (M.S.L.)

Bachelor Of Arts, English

Lateral Entry Teaching Program, Secondary Education And Teaching

Education record