Christopher Middleton Email and Phone Number
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Experienced Producer with a demonstrated history of working in the insurance industry. Skilled in Operations Management, Microsoft Word, Sales, Management, and Consumer Healthcare. Strong support professional graduated from Pfeiffer University.
Messer Financial Group
View- Website:
- messerfinancial.com
- Employees:
- 83
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Director Of Project ImplementationMesser Financial Group Sep 2024 - Present
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Director Of Agent ServicesMesser Financial Group Jan 2019 - Oct 2024
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Director Of Producer SupportMesser Financial Group Jan 2016 - Dec 2019Mint Hill NcJob OverviewThe Director of Producer Support requires thorough knowledge of various company processes, to include, but not be limited to, Marketing, Contracting, and Commissions. The Director acts as a subject matter expert with the ability to prioritize, manage, and facilitate various day-to-day operational activities.The Director of Producer Support must safeguard and augment the efficiencies of the company’s operations, accelerating employee development, and long-term success. Duties and Responsibilities • Consult with executive leaders to implement the structure to set strategic goals • Oversee Producer liaison processes to enhance Producer productivity and satisfaction• Plan and monitor day-to-day operational activities to meet defined performance metrics• Oversight of Producer Support Team, providing on-going coaching to improve Producer interactions• Evaluate the efficiencies of business procedures according to organizational objectives and implement process improvements• Manage and build relationships with internal/external partners
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Marketing AssistantMesser Financial Group Mar 2014 - Jan 2016Mint Hill, Nc• Sales and service support for Licensed Independent Insurance Agents, supporting group and individual clients as an insurance carrier wholesale liaison • Contact Agents by phone and email to handle Agent concerns, questions, and resolve complaints• Maintain constant Agent contact to promote carrier brand and increase service• Promote the carrier brand in appearance, quality of service and product offerings• Marketer support promoting FMO brand and increase service• Research various insurance companies and products to help agents choose suitable ones
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Customer Service RepresentativeConnextions Oct 2013 - Mar 2014Charlotte, North Carolina Area• Customer care specialist for Medicare Advantage and Medicare Part D Prescription Drug Plans benefits, claims, drug coverage, deductibles, co-insurance and co-payments• Responsible for processing correspondence with strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines as applicable• Resolve customer issues via one call resolution guidelines and escalation process• Maintain balanced decision-making while adhering to company policy and advocating for customer benefits• Top Agent Award by achieving 98% average Quality score and 93% schedule adherence -
VolunteerCentral Piedmont Community College Apr 2013 - Sep 2013Volunteer/Tutor in the GED/Adult Basic Skill Learning Lab -
Volunteer / Homework Hounds At Beatties Ford Road LibraryHands On Charlotte Sep 2012 - Sep 2013I help elementary, middle school, and high school students achieve success by helping them complete homework assignments in the following areas:• Math• Science• English• Social Studies
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Research InterviewerCarolina Energy & Water Jul 2013 - Aug 2013Charlotte, North Carolina Area
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Director Of OperationsEquipment Data Associates Aug 1989 - Sep 2012Charlotte, North Carolina Area• Responsible for developing, implementing and driving operational excellence through the management of the critical business components necessary to ensure the execution of tasks required to obtain an optimal operation• Customer Service Management and oversight of a team of more than 30 customer support professionals catering to a diverse customer base with responsibility for timely accurate research, issues resolution and customer communications in a solution driven environment• Responsible for the management of operational policies/procedures and the tools necessary to properly vet risk/reward opportunities, with a keen operational knowledge to strike the right balance to meet organizational goals on time and within budget• Managed every facet of Quality Assurance (QA) and Quality Control (QC) functions, performance analytics, capacity planning and business strategy • Performance and process improvements, reflected in the achievement of an annual employee incentive payout of 97%• Responsible for the recruitment and hiring of the key talent required to successfully manage the day to day operations of a customer care call center and data entry operation -
Library AssistantCharlotte Mecklenburg Library Mar 1996 - Feb 1997Morrison Branch• Assisted library patrons with check-out and return of materials.• Collected fines for overdue books and other materials.• Registered new patrons and assisted with reserves.• Received incoming library books, periodic material, and audio visual orders & prepares them for processing.• Performed collection maintenance processes such as bibliographic checking and database functions, including transfers, withdrawals, and error corrections.• Processed book donations.
Christopher Middleton Skills
Christopher Middleton Education Details
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Master Of Science In Leadership (M.S.L.) -
University Of North CarolinaEnglish -
CpccSecondary Education And Teaching
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Charlotte Works
Frequently Asked Questions about Christopher Middleton
What company does Christopher Middleton work for?
Christopher Middleton works for Messer Financial Group
What is Christopher Middleton's role at the current company?
Christopher Middleton's current role is Director of Project Implementation.
What is Christopher Middleton's email address?
Christopher Middleton's email address is cm****@****ata.com
What is Christopher Middleton's direct phone number?
Christopher Middleton's direct phone number is +170456*****
What schools did Christopher Middleton attend?
Christopher Middleton attended Pfeiffer University, University Of North Carolina, Cpcc, Charlotte Works.
What skills is Christopher Middleton known for?
Christopher Middleton has skills like Team Building, Leadership, Microsoft Office, Microsoft Excel, Team Leadership, Microsoft Word, Customer Service, Operations Management, Powerpoint, Strategic Planning, Process Improvement, Sales.
Who are Christopher Middleton's colleagues?
Christopher Middleton's colleagues are Dave Henning, Nicole Campos-Cardona, Kathy Armet, Kymberly Haygood, Davis M., Valerie Cody, Nicole Moye-Cudney.
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2uwf.edu, yahoo.com -
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5apollomech.com, gmail.com, k2consulting.com, welsbachelectric.com, allcomgs.com -
Christopher Middleton
Old Bridge, Nj2atheneum-partners.com, gmail.com
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