I am a seasoned IT Service Delivery Manager with over 15 years’ experience working in ITIL centric environments, solving complex business issues and technical problems.As a Service Delivery Manager, I am managing the ongoing service and support responsible for the ongoing service provisioning and support of infrastructure. My role encompassed many areas from Service Delivery, Infrastructure Support, Procurement, and Application Support. I was diligent in keeping business systems operational, responding to critical incidents, and providing solutions to complex issues.My experiences include:• Significant experience in service delivery, incident management, change management, and risk management.• Proven experience in managing a team of support professionals, maintaining infrastructure and support across local and remote sites.• Extensive experience as a Project Co-ordinator for project implementation, data and information gathering, and the ongoing support post implementation. • Strong communication skills with the ability to communicate effectively with stakeholders, colleagues, and third party vendors.• Provided expert knowledge information in relation to the impact of IT projects and activities and associated risks.• Managed vendors responsible for IT Service ProvisioningThere are many things I like doing in IT, but the best part is helping people. I love being able to listen to someone with an issue, discuss different options, and help them achieve an outcome. I have developed skills in leading and coaching individuals and teams to optimise enterprise technology in dynamic environments. There is also no greater satisfaction than helping build a team, improving its operational abilities, and getting it to run like clockwork.So, that’s a bit about me. I love making new professional acquaintances, so reach out if you want to talk technology, rugby league, or you have a passion for loud guitars!