Chris Miller Email & Phone Number

Dublin, IE

Minnetonka, MN, US

• Grew annual gross revenue by $450MM in 4 years for a 2023 total of $3 billion through direct product enhancements of core checkout, payments, risk, compliance, and global logistics capabilities.
• Mentored and coached a global team of 10 Product Managers, Product Owners, Business Analysts, Systems Analysts, and UX Experts, elevating two junior members to senior roles.
• Drove the strategic planning, execution and success of multiple product teams ensuring roadmap alignment to company objectives while removing barriers for cross-organizational collaboration and communication.
• Utilized skills in project management tools, such as JIRA and Kanban boards, to streamline workflow and improve team collaboration increasing efficiency by 15%.
• Led the team supporting external partner integrations into diverse ecosystems, including BigCommerce, WordPress, Salesforce, Adobe Commerce, WooCommerce, and others, expanding partnership opportunities and fostering.

Minnetonka, MN, US

• Led the design, development and launch of a new checkout product delivering a scalable, optimized cross-border sales solution. Localized into 30 languages and supporting 35 payment methods, this innovation slashed.
• Pioneered the introduction of a front-end JavaScript library, a pivotal component empowering pricing conversion, localization, and seamless checkout experiences further reducing client implementation costs.
• Introduced and executed an API usability initiative, harmonizing 15 APIs into a unified experience. This transformative effort elevated tools, enhanced user experiences, and boosted developer productivity.

Minnetonka, MN, US

• Owned the strategy and delivery of Digital River’s payment microservice which delivers core payment APIs along with front-end SDKs.
• Launched DigitalRiver.js, a foundational JavaScript library used in 100% of net new implementations for payments and risk.
• Developed and launched Drop In Payments, reducing integration costs and simplifying payments, risk, and compliance processes.
• Supported a global team of 15+ front-end and back-end engineers delivering improved experience, documentation, compliance, scalability, and security initiatives.
• Successfully transitioned 20 payment methods from legacy monolith architecture to an API and microservice model.
• Managed product backlog, feature request intake processes, and strategic roadmap ensuring appropriate prioritization against company strategic goals and initiatives.

• Created a new revenue stream of $4MM annually growing from $280K in 2012 to $3MM in 2013 through software distribution and monetization.
• Formulated and executed revenue-generating strategies and advertising campaigns, meticulously managing budgets, ensuring optimal return on investment, and maintaining high levels of user satisfaction.
• Enhanced web sales funnel efficiency, leveraging split testing techniques to achieve superior conversion rates and monetization strategies, resulting in a substantial increase in revenue.
• Grew company software portfolio to 10 owned applications and expanded third-party development partners to 3.
• Identified an organic distribution method that achieved millions of downloads, demonstrating exceptional skills in research, design, and development, and contributing to substantial user adoption and engagement.
• Successfully led the rapid launch of prototypes on web, iOS, and Android platforms, aligning with critical business objectives, and ensuring timely delivery of high-impact solutions that met user needs and business.

• Led product strategy, design, and launch of a web and iPad media decision engine spanning fifty online video services.
• Conducted comprehensive market research, surveys, and competitor analysis, leveraging quantitative data to identify key market trends and customer preferences.
• Developed and implemented business rules for a proprietary, patented object-to-object matching system, streamlining processes and enhancing system efficiency, ultimately leading to increased operational effectiveness.
• Collaborated seamlessly with a cross-functional team of 10 engineers, designers, and UX experts to conduct in-depth research and develop tailored solutions for platforms including Roku, LG, Samsung, and Xbox One.
• Spearheaded the organization and prioritization of customer feedback, significantly enhancing the efficiency of agile sprint planning and product backlog management, ensuring that the team consistently delivered.
• Implemented and enhanced product testing and quality assurance processes, leading to a 20% increase in customer satisfaction levels.

Bachelor’S Degree, Economics

Bachelor Of Arts, Entrepreneurship/Entrepreneurial Studies

Business