Cathy Miller Email & Phone Number

New York, Ny, Us

Lake Mary, Fl, Us

I have responsibility for managing large, complex, cross-functional programs and initiatives and strategic corporate initiatives. My role is to drive the development of business roadmaps ensuring alignment with strategies across the enterprise and incorporating technology roadmaps in support of the organization.

St. Louis, Mo, Us

I have responsibility for managing development teams, supporting the core business application for a subsidiary of Express Scripts, the application support team as well as QA with resources both on-shore and off-shore. ;

Responsible for central applications and internet technology development including revenue generating applications, internally developed content platforms and vendor provided CMS platforms.----- Managed transition for all shared applications and internet platforms after 2 separate multi-property acquisitions----- Provided leadership for application development, reporting, business analysis and database teams for the media group.----- Developed structure for reporting across business units, and integrations to new corporate financial systems.

Responsible for all IT initiatives and daily operations for a $250 million division of the New York Times Company, which includes 15 newspapers and 80+ web-sites. Managed 6 direct reports with dotted line reporting from all IT managers and staff in the division: a total staff of 35.Built strategic alliances between IT and business owners, by meeting regularly with business unit and division level management to ensure IT inclusion in all business project teams that resulted in IT functioning as a business partner. Managed division capital budget of $1.5 million and expense budget of $10 million.Led corporate initiatives, technology strategies for standard application sets, services and security for the Regional Newspaper division, of more than 1,500 employees in 7 states.Developed and directed strategy for launch of centralized ad-building software which reduced creative staff by 20% and improved production time for delivery of ads. Led teams responsible for managing support, upgrades and processes for central and standard business applications sets including accounts receivable, content management and circulation, production and distribution systems.Responsible for business continuity planning and risk management assessments for technology for the Regional Newspaper division.Managed division's initiatives to ensure Sarbanes-Oxley and PCI IT compliance and certification across financial systems supporting $250 million in revenues.Initiated changes to local and long-distance phone service at 12 sites for an average annual savings of 45%.Spearheaded cross-functional initiative to improve the implementation of Salesforce.com to streamline the sales process, and optimize integrations with financial and production applications. Provided due diligence in preparation for sale of business unit.

Implemented disaster recovery plan, including temporary help desk, off-site production center, and call center after 2 hurricanes directly hit sites to ensure uninterrupted production for all newspaper titles. Managed team responsible for 2nd level support, custom programming, hardware maintenance and daily processing for financial systems hardware and software, internal control compliance, change management and financial reporting. Responsible for performance reviews for staff and audit of ongoing projects of staff members. Developed formal project management methodology for business unit including procedure for submitting request, testing protocols for each system, and project communication plans.Maintained departmental budgets, submitted variance reports, and tracked capital expenditures. Responsible for management of 4 Unix servers with Progress databases, MS SQL server, with database used for Impromptu reporting, a Linux server, and support of users of 2 Citrix Server clusters, supporting all business systems for three daily and two weekly newspapers, including planned maintenance, upgrades, backups, performance and reporting functions.

Designed and implemented customer call-center support procedures for a centralized help-desk, integrated technicians from three sites into a cohesive team, available 24/7 for 5 sites, improved customer satisfaction with technology services by 50%. Responsible for all facets of newspaper system technical support; directly supervised highly skilled team of 6 technicians, supporting both PC and Mac workstations and applications. Trained end-users on Microsoft products, including Outlook and Excel.

Designed advertising for newspaper and web. Proficient in common design software including Adobe Photoshop, Illustrator, Indesign and Quark on both Mac and PC platforms. Designed web-sites for customers and did sales presentations.

Associate Of Arts, Computer & Information Systems

Education record