Celine Millet Email & Phone Number

- Ensured the accuracy and compliance of requests with HIPAA, state/federal regulations and client polices.- Processed incoming requests for law firms, insurances companies, patients, and providers in a timely manner.- Provided quality customer service in assisting patients in retrieving records.- Maintained the confidentiality of and safeguarding patients’ protected health information.- Conducted thorough reviews of requests to verify authorizations and ensure proper documentation.

- Organized medical records and fulfilled requests for law firms, insurances, providers and patients, maintaining patient data privacy.- Completed numerous transactions with providers, insurances, law offices and government agencies.

- Completed over 200 insurance referrals and prior authorizations for specialty offices.- Verified patient insurance eligibility and utilized various Electronic Medical Record Systems and provider portals.-Utilized various Systems such as Elation Health, EpicLink, OfficeAlly and MediSoft, as well as provider portals via Availity, Aim Specialty health, United, AvMed and others.

Pembroke Pines, Florida, United States

- Optimized family practice workflow by scheduling patient appointments and managing physician schedules.- Composed marketing materials and collected patient satisfaction feedback.- Handled copays and payments, addressed patient and specialty office calls, and trained new hires on company protocols.- Performed in various capacities to facilitate clinic operations.