As a successful Customer Care Team Lead, my desire is to connect with and inspire my team to advance in their careers, along with communicating effectively to ensure they are kept up to date on all organizational procedures, expectations and core values. I bring many years of on-the-job training, strong background in cross-functional collaboration, organizational skills, effective communication, and customer service skills to excel in delivering positive effects on customers, employees, their department and the organization.My passion for community health and well-being has always played a role in my personal life and my career. In addition to my role as a Senior Data Integrity Specialist while at McKesson Medical Surgical, I served as a “Wellness Champion” to support healthy habits among my co-workers and have participated in many volunteer initiatives. I brought this same focused dedication to Fleet Feet and their E-Commerce customer experience and processed procedures that have helped keep the organization thriving.My specialties include: High Volume Data Entry | Proficient in Microsoft Office, Excel and PowerPoint | Excellent Customer Service | Effective Verbal and Written Communication | Teamwork | Strong Organizational Skills | Cross-functional Collaboration | Ability to Work Under Pressure | Time Management | Self-Motivation | Decision Making | Conflict Resolution | Leadership | Adaptability | Results Oriented | Creativity
Listed skills include Cross Functional Team Leadership, Process Improvement, Medical Devices, Team Building, and 20 others.