Charlotte F. Milligan Email & Phone Number

» Effectively motivate and inspire every member of the Customer Care Team by creating a positive and supportive environment. Provide coaching and feedback in order for them to achieve their goals and aid in their career development. » Implement strategies for team members in addition to delegating tasks based on each team member's strengths and skills. Recognize high performance and reward accomplishments. » Oversee day-to-day operations by monitoring team performance and reporting on metrics. » Adequately train new team members on the organization's policies, customer service procedures and CRM software. » Collaborate cross-functionally to create procedures that improve customer experience. Train and develop colleagues along with building relationships across departments to ensure business goals are reached effectively.

Carrboro, North Carolina, United States

» Promptly respond, monitor, and resolve assigned email through Zendesk and by telephone 100+ E-Commerce running apparel inquiries daily regarding order status, shipping, and delivery questions, returns process initiation, exchanges, refunds, and Rewards related to customer account activity. Obtain and evaluate all relevant data to handle customer complaints and order issues » Contribute to the maintenance and development of standards, procedures and policies to provide excellent customer service, train and develop colleagues and build relationships across departments to ensure accuracy/consistency of order data in multiple operating platforms to include Shopify, Brightpearl and ShipStation. » Perform confidently verifying customer information to identify complaint validity and offering solutions. » Attend Digital Customer Support Departmental meetings regularly to perform customer verifications, order process, applications and requests. » Partnered as a Social Committee Planner with Colleagues and HR to promote community support and wellness

Jacksonville, Fl

» Successfully entered and maintained 1500-2000 medical supply and pharmaceutical items monthly in database, requiring use of up to 80 data fields per item » Collaborated cross-functionally to provide excellent customer service, trained and developed colleagues, and built relationships across departments to ensure accuracy/consistency of medical supplies and pharmaceutical product data in multiple operating systems» Performed confidently as a quality control peer reviewer to investigate and resolve discrepancies in coding and data» Reviewed and followed SOPs to help the company process in line with FDA regulations » Partnered as a Wellness Champion with Colleagues and HR to promote healthy workplace activities and well being» Served as a Corporate First Responder trained in First Aid, CPR and AED operation to ensure safety of 500+ employees

Jacksonville, Fl

» Applied distinctive organizational skills and advanced knowledge of data integrity to plan/implement sales and administration of high-profile, high-volume accounts, including hospitals, primary care offices, and extended care facilities» Provided first-rate customer service and ensured customer satisfaction by developing and supporting client solutions and managing Sales Force accounts in operating system