Christopher Miranda Email & Phone Number

Mexico City, CDMX, MX

Mexico City, Mexico

• Achieved an outstanding 99.5% satisfaction rating during tenure by delivering exceptional customer support via live chats, phone calls, and emails.
• Recognized as a top performer in the company’s most prestigious customer service team, contributing to its reputation for excellence.
• Retained at-risk clients and resolved complex customer issues, directly impacting customer loyalty and reducing churn.
• Maintained the best average handling times across multiple communication channels, setting performance benchmarks for the team.
• Adapted seamlessly to fluctuating schedules while consistently exceeding key performance indicators and earning praise from customers and leadership.

Mexico City, Mexico

• Progressed from Receptionist to Internal Services Representative for Mexico.
• Served as the key liaison between teams in the US, Mexico, and Brazil, ensuring seamless communication and coordination, while directly supporting the LATAM Director with critical administrative and operational.
• Managed the entire vehicle fleet for SIS Mexico, overseeing all operations for company vehicles, including payments, services, and ensuring they were always operational.
• Handled financial operations, including payments, invoices, payroll, and managing accounts with clients and suppliers.
• Achieved a 15% monthly cost reduction in internal services through effective budgeting.

Las Rozas De Madrid, Community Of Madrid, Spain

• Assisting in the planning and execution of sponsorship activations and events (Las Rozas Cup).
• Coordinating logistics for match day events, such as hospitality packages and VIP experiences.
• Maintaining and updating sponsor databases and records through digital marketing.

Madrid, Community Of Madrid, Spain

• Roble Academy x IE University
• Led a team conducting primary research on Roble Academy's current operations to identify key challenges and opportunities, discovering a market gap in mental health coverage for Roble's users.
• Developed and tested a comprehensive solution that included problem definition, ideation, prototyping, and MVP validation; collaborating with mental health specialists for a tailored mental health coverage offering.
• Received the highest ranking from the final jury committee among all participating teams.

Madrid, Community Of Madrid, Spain

• Founded Morning Match, a Media-Sports start-up focused on football content.
• Created and managed digital content about football, building a community of over 25K followers and +800K likes on social media.
• Ran advertising campaigns using platforms like Meta Business Suite and TikTok for Business.- Implemented A/B testing to evaluate ad performance, optimizing click-through rates (CTR) and conversions.
• Utilized insights from A/B tests to refine ad creatives and messaging, increasing engagement and effectiveness.
• Achieved an average weekly viewership of 60-80K and secured sponsorship deals to further expand reach.

Mexico City, Mexico

• Supervised daily operations of client accounts and performed front desk duties, demonstrating strong organizational and communication skills.
• Utilized customer feedback to develop and execute a social media strategy that increased the business's online presence by 7%.
• Developed skills in customer service and project management while working in a fast-paced environment, contributing to the success of the business.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: IE Mentor, Alumni Ambassador, Club Coordinator

High School Diploma, Social Sciences, 8.83