Christopher Miranda Email & Phone Number

Mexico City, Cdmx, Mx

Mexico City, Mexico

• Achieved an outstanding 99.5% satisfaction rating during tenure by delivering exceptional customer support via live chats, phone calls, and emails.• Recognized as a top performer in the company’s most prestigious customer service team, contributing to its reputation for excellence.• Retained at-risk clients and resolved complex customer issues, directly impacting customer loyalty and reducing churn.• Maintained the best average handling times across multiple communication channels, setting performance benchmarks for the team.• Adapted seamlessly to fluctuating schedules while consistently exceeding key performance indicators and earning praise from customers and leadership.

Mexico City, Mexico

• Progressed from Receptionist to Internal Services Representative for Mexico.• Served as the key liaison between teams in the US, Mexico, and Brazil, ensuring seamless communication and coordination, while directly supporting the LATAM Director with critical administrative and operational functions.• Managed the entire vehicle fleet for SIS Mexico, overseeing all operations for company vehicles, including payments, services, and ensuring they were always operational.• Handled financial operations, including payments, invoices, payroll, and managing accounts with clients and suppliers.• Achieved a 15% monthly cost reduction in internal services through effective budgeting.

Las Rozas De Madrid, Community Of Madrid, Spain

• Assisting in the planning and execution of sponsorship activations and events (Las Rozas Cup). • Coordinating logistics for match day events, such as hospitality packages and VIP experiences. • Maintaining and updating sponsor databases and records through digital marketing.

Madrid, Community Of Madrid, Spain

Roble Academy x IE University• Led a team conducting primary research on Roble Academy's current operations to identify key challenges and opportunities, discovering a market gap in mental health coverage for Roble's users.• Developed and tested a comprehensive solution that included problem definition, ideation, prototyping, and MVP validation; collaborating with mental health specialists for a tailored mental health coverage offering.• Received the highest ranking from the final jury committee among all participating teams.

Madrid, Community Of Madrid, Spain

• Founded Morning Match, a Media-Sports start-up focused on football content.• Created and managed digital content about football, building a community of over 25K followers and +800K likes on social media.• Ran advertising campaigns using platforms like Meta Business Suite and TikTok for Business.- Implemented A/B testing to evaluate ad performance, optimizing click-through rates (CTR) and conversions.• Utilized insights from A/B tests to refine ad creatives and messaging, increasing engagement and effectiveness.• Achieved an average weekly viewership of 60-80K and secured sponsorship deals to further expand reach.

Mexico City, Mexico

• Supervised daily operations of client accounts and performed front desk duties, demonstrating strong organizational and communication skills. • Utilized customer feedback to develop and execute a social media strategy that increased the business's online presence by 7%. • Developed skills in customer service and project management while working in a fast-paced environment, contributing to the success of the business.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: IE Mentor, Alumni Ambassador, Club Coordinator

High School Diploma, Social Sciences, 8.83