Accomplished IT systems/process analyst and program/project manager with strong experience implementing and improving IT service offerings for government and commercial organizations. • Formal Program & Project Management• Business Analysis & IT Portfolio Development • Strategic and Tactical Organizational and IT Assessment & Planning • Proposal Management & Technical Writing• Unix Scripting & VBA Programming• Project & System Performance Management, Monitoring, ImprovementKEY QUALIFICATIONS• Expert evaluator of development requirements in large scale environments, focusing on usability, process efficiency, cost savings/reduction, and improved workforce utilization• Analysis, requirements, performance measurement and implementing of large scale network operation center automation projects • Authored reports, presentation, and analysis presented to executive leadership within a variety of federal and commercial clients, including OMB, Department of Commerce, Department of Justice, defense agencies, Sprint, state and local government, and the US House of Representatives• Excellent communicator, effectively bridges executive stakeholders, technical staff, developers, contract officers and finance managers to ensure solutions address technical design specifications and strategic business and cost objectives.• Establish and manage best practices in medium/large public and private organizations; focus in IT service operation, service desk management, staffing, training, retention, service level/metrics, configuration management and knowledge/data management• Extensive competency in localized and strategic IT and PM assessments; developed IT and PMO quality and performance assessment methodologies and tactical tools to manage, perform, and report findings of these assessments.• Development and execution of the IT and PM strategies, plans, processes, templates, training, manual/automated tools for multi-million dollar technology projects and programs.