Celeste Jordan Email & Phone Number

Atlanta, Georgia, United States

Provide services as Second Responder as part of a Mobile Crisis Team providing community based, face-to-face, rapid response to children and adults with behavioral health concerns.• Serves as field care consultant providing community based, face-to-face, rapid response to children and adults with behavioral health conditions, intellectual/developmental disabilities, and/or Autism Spectrum Disorder (ASD) in an active state of crisis. • Ensure the safety of staff and consumers by assessing consumer sites• Mental Health resource subject matter expert. Educate individual in crisis on rights and responsibilities and ensure that all consents are signed. Complete warm transfer of Client when referred to medical facilities• Prepare electronic reports on critical incidents as needed and daily shift reports • Deescalate crisis and coordinate with Law Enforcement officials for back-up in cases where involuntary transports are needed• Ensure diversion rate is no more than 85%. Establish and maintain professional working relationships with emergency medical transport law enforcement professionals while on the job• Completes appropriate paperwork and referrals during assessment of consumer, coordinating dispatch, completing follow-up calls and emails as appropriate. • Partner with Supervisor or Licensed Clinician on level cases involving multiple local. State and Federal Law Enforcement Agencies• Ensure response time adherence within 59 minutes of dispatch by GCAL.

Atlanta, Georgia, United States

Manage the planning process as well as all provisions of services of behavioral and mental health functions for youth and families who are in the intensive wraparound program. • Provide intensive care coordination and wraparound services to identified children and adolescents. Conduct interviews and completed assessments to assess emotional, functional, and/or psychological conditions and develop individualized treatment and care plans. • Assess clients/consumers/residents/members history of trauma, strengths, and needs via of ACE score and implications on service planning, administer Child and Adolescent Function Assessment Scale (CAFAS), administer CANS (Child & Adolescent Needs & Strengths). Facilitate Youth Team Meetings (YCM), Emergency Meetings and Transition Meetings• Develop and implement Action Plan or Individualized Service Plan (ISP) that specifies the goals of providing care management and the actions to address the medical, social, educational, and other services needed by the participant and includes activities that ensure active participation by the participant and others.• Coordinate with youth and families in developing safety crisis plan to alleviate and or minimize at risk behaviors. Monitor and observe behaviors youth behaviors to provide appropriate resources and assist youth and families with accessing and utilizing community resources. • Provided mobile behavioral health services throughout the State of Georgia.• Ensure timely and adequate outreach and follow-up after crisis contacts and missed appointments.

Forest Park, Georgia, United States

As the position requires a broad knowledge of therapeutic processes and methodologies assessor performs a variety of clinical assignments when it has been determined through an initial screen that the individual has mental health or addictive disease concerns. • Schedules, conducts, and completes comprehensive face-to-face assessment of client’s needs.• Assess clients/consumers/residents/members history of trauma, strengths, and needs via of ACE score and implications on service planning, administer Child and Adolescent Function A Assessment Scale (CAFAS), administer Child & Adolescent Needs & Strengths (CANS) and Adults Needs & Strengths Assessment (CANS) . • Develop and implement Behavioral Health Assessments. Develops the Individual Resiliency Plan, Treatment Plan and Safety Crisis Plan.• Completes reassessments as scheduled.

Lawrenceville, Ga

Coordinated housing research and placement while addressing mental health concerns to ensure clients are stably housed and are able to maximize independent living skills.• Successfully managed a caseload of 20: located and secured housing for 100% of caseload• Gather information from clinical histories, interviews to develop care plans• Consulted with families to assess needs and coordinate services• Guided individuals and families with accessing community resources• Refer clients to appropriate services in the community as necessary and document referrals and outcomes • Educated Clients on budgeting and bill payments, grocery shopping and keeping appointments• Conducted weekly visits per protocol to assess coping, well-being and ensure compliance with housing choice voucher program.• Provide linkage and transportation to community resources.

Lawrenceville, Ga

Successfully delivered the Seven Challenges Alcohol and Substance Abuse curriculum to students between the ages of 11 -18 and their parents. • Responsible for helping participants reach decisions and accomplish goals by facilitating discussion groups using printed material and videos.• Created an environment that allowed civil dialogue and input from all participants while remaining neutral and non-judgmental. • Worked primarily in school setting facilitating group counseling sessions to adolescents and their parents on issues relating to drugs, alcohol, and tobacco. • Provided information for age appropriate community resources. • Provided information regarding crisis intervention services. • Attended training sessions to increase knowledge and skills. • Provided information about addiction issues and about available services and programs

Coordinated high fidelity wraparound youth services to identified youth with IDD and behavioral mental health concerns. • Provided care coordination and wraparound services to identified children and adolescents • Conducted interviews and completed assessments to assess emotional, functional, and/or psychological conditions.• Coordinated with youth and families in developing tools such as, action plans and safety crisis plans to alleviate at risk behaviors• Assisted youth and families with identifying and implementing community resources into the home.• Provided mobile behavioral health services throughout the State of Georgia• Ensured timely and adequate outreach and follow-up after crisis contacts and missed appointments.

Jonesboro, Georgia

Interview clients and/or families using acceptable techniques in accordance with established Mental Health guidelines to gather factual information regarding the client to provide individualized care. • Educated consumer by using acceptable techniques to help restore basic skills necessary to function independently in the community. Worked with consumer to develop coping skills and tools to create a more supportive environment• Provided transportation for children under Child Protective Services including relocation/placement in foster homes, physician visits and supervised parental visits.• Supervised parental and/or family visitations as directed by Social Worker• Documents all billable and non-billable services in the electronic record within established timeframes.

College Park, Ga

Iries Community Development - College Park, GeorgiaVisited with clients' in their homes to identify needs and completed needs assessments for the development of treatment plans.• Performed behavioral health assessments on new clients to aide in the development of the Client’s treatment plan. • Coordinated with clients and prepared reports for feedback during staffing.• Developed short and long term objectives for clients.• Participated in family team meetings within home and office environment.• Coordinated with child welfare organization for treatments.• Prepared required paperwork for clients and organizations.

Family’s Matter Counseling & Psychological Services - Lilburn, GeorgiaProvided in-home paraprofessional services utilizing behavioral health interventions• Performed one to one behavioral health assessments and interventions.• Administered and ensured accurate information of patient behavioral health.• Developed short and long term objectives for clients.• Participated in family team meetings within home and office environment.• Coordinated with child welfare organization for treatments.• Prepared required paperwork for clients and organizations.

Lake Mary, Florida

Triaged new disability claims, processed and filed all state forms by jurisdiction. Complete initial investigation to substantiate claims. Determined adjustments due, explained financial calculations of lost time wages. Scheduled Independent Medical Exams, evaluations and treatment. Initial claim handler before assignment. Assisted claim handlers with policy and coverage verification. Subject matter expert for 10 workers compensation jurisdictions.

Maitland, Florida

• Provided timely and accurate responses to agencies and branch customer inquiries. Met customer needs and followed-up in order to provide quality service.• Determined workflow process based on screening results and type of business. Distributed quote letters and reports to agents, brokers and customers. Ordered DMV reports and risk analyses. • Referred accounts that needed additional underwriting screening to the underwriter. Responded to complex policy service requests from customers, agents and brokers. • Pre-screened, selected and evaluated new business submissions for underwriting approval. Identified appropriate rules and guidelines and applied them accordingly utilizing hazard grade information in the appetite guide. Assigned new business, managed the central pending file; assured work completion, and customer satisfaction.• Worked closely with Underwriters to promote Commercial Insurance and obtain the best quotes. Trained others, and served as a resource for questions and complex issues. • Promoted from Direct Bill Service Representative based on performance and knowledge of business.

Master'S Degree, General And Organizational Behavior Studies, 3.2

Master'S Degree, Cross-Disciplinary Studies And Conflict Analysis

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

Activities and Societies: Delta Sigma Theta Sorority, Inc.